Service Manager

Overview

Salary Range: 100,000-150,000

NOW HIRING: EXPERIENCED SERVICE MANAGER
Powersports | Marine | Equipment Dealership

Location: Louisiana
Position: Full-Time | Department Leadership
Compensation: Competitive Base Salary + Performance-Based Incentives

Lead the Department. Build the Team. Drive Profitability.
We are seeking a proven, results-driven Service Manager to take full ownership of our dealership’s service department.

Our dealership represents multiple equipment categories, including powersports, ATVs, UTVs, marine equipment, boats, zero-turn mowers, lawn and garden equipment, compact and utility tractors, and construction equipment.

This is a key leadership position for an experienced dealership professional who understands how to build a high-performing service team, maximize shop productivity, deliver exceptional customer service, and operate a profitable service department.

We are not looking for someone to simply oversee repairs. We are looking for a leader who can manage the business side of service, develop people, establish accountability, and produce measurable results.

Key Responsibilities
Department Leadership & Management
Assume full responsibility for the service department’s daily operations, financial performance, and overall success.
Lead, manage, coach, and develop service advisors, technicians, and support personnel.
Establish clear performance expectations and hold team members accountable.
Manage staffing levels, hiring, training, performance evaluations, and employee development.
Build a culture focused on productivity, professionalism, teamwork, and customer satisfaction.
Work directly with dealership ownership and senior management to establish and execute department goals.
Financial Performance & Profitability
Take ownership of the service department’s profit and loss performance.
Develop and manage departmental budgets, revenue targets, gross profit objectives, and expense controls.
Maximize labor sales, effective labor rate, technician productivity, and service gross profit.
Monitor departmental financial statements and key performance indicators.
Identify opportunities to increase service revenue, improve margins, and reduce unnecessary expenses.
Establish processes to improve labor recovery, warranty reimbursement, and overall operational efficiency.
Provide regular performance reporting and actionable recommendations to dealership leadership.
Shop Operations & Efficiency
Oversee service scheduling, workflow, repair order management, and job completion.
Maximize technician utilization, billed hours, and overall shop capacity.
Reduce repair turnaround times, excessive work-in-process, and unnecessary downtime.
Ensure accurate labor estimates, repair documentation, warranty submissions, and timely invoicing.
Coordinate closely with the parts department to improve repair efficiency and minimize delays.
Maintain high standards for workmanship, safety, shop organization, and quality control.
Implement consistent processes and procedures that support long-term growth.
Customer Experience & Retention
Establish and maintain high standards for customer communication and service satisfaction.
Ensure repair estimates, completion timelines, and customer expectations are managed professionally.
Resolve escalated customer concerns while protecting dealership relationships and profitability.
Develop strategies to increase customer retention, repeat business, and service department reputation.
Ensure the service team delivers a consistent, professional customer experience.
Required Qualifications
Proven experience managing a dealership service department or comparable service operation is required.
Demonstrated success in managing service department profitability, personnel, and operational performance.
Strong understanding of service department financials, including labor gross profit, expenses, effective labor rates, and productivity metrics.
Experience in powersports, marine, agricultural equipment, lawn and garden, construction equipment, automotive, heavy equipment, or a related dealership environment.
Proven leadership skills with the ability to hire, develop, motivate, and hold employees accountable.
Strong organizational, communication, and problem-solving abilities.
Working knowledge of dealership management systems, service reporting, warranty processes, and manufacturer requirements.
Ability to make sound business decisions, establish priorities, and deliver measurable results.
Strong mechanical and technical understanding of equipment service operations.
Preference will be given to candidates with a demonstrated track record of improving service department profitability, growing labor sales, and building productive service teams.

What We Offer
Competitive base salary commensurate with experience.
Performance-based incentive opportunities tied to departmental results.
Significant responsibility and authority to lead the service department.
Direct access to dealership ownership and senior leadership.
Opportunity to improve, develop, and grow an established service operation.
Long-term career growth potential.
Benefits and paid time off in accordance with company policy.
Who Will Succeed in This Role?
The right candidate is a business-minded service leader who understands that a successful service department requires more than technical knowledge.

You know how to read the numbers, manage labor profitability, develop technicians, control expenses, improve processes, and deliver results.

You are comfortable making decisions, setting expectations, addressing performance issues, and taking responsibility for the department’s success.

You lead by example, communicate effectively, and understand how to balance customer satisfaction, employee development, and financial performance.

If you have a proven record of running a successful service department and are ready to take ownership of a growing operation, we want to hear from you.

Apply Today
Qualified candidates should submit a resume outlining their dealership management experience, leadership background, and measurable service department accomplishments.

We are an Equal Opportunity Employer.