Overview
Salary Range: 45,760k-80k / Annually
At Piqua Harley-Davidson we are passionate about Harley-Davidson motorcycles and dedicated to providing top-notch service to our riders. Our dealership is a hub for motorcycle enthusiasts, offering premium parts, service, and customization to enhance every riding experience. We are seeking an experienced Parts & Service Director to lead our team, drive operational excellence, and deliver exceptional customer service.
As the Parts & Service Director, you will be responsible for overseeing the parts and service departments, ensuring efficiency, profitability, and customer satisfaction. You will lead a team of service technicians, parts specialists, and support staff while maintaining a strong focus on sales, workflow management, and quality control. If you have a strong customer service background and a love for Harley-Davidson motorcycles, we invite you to apply for our Parts & Service Director position.
Compensation & Benefits
The Parts & Service Director position is a full-time position with on-target earnings of 45,760-80k per year. Commission and incentive opportunities are available, and compensation is paid biweekly. Piqua Harley-Davidson offers a wide array of benefits including employee discounts, sales training, and personal development opportunities.
Responsibilities
Lead, train, and manage the Parts & Service team to achieve sales and performance goals.
Oversee the daily operations of both departments, ensuring a seamless customer experience.
Develop and implement strategies to increase parts and service sales.
Maintain strong relationships with customers, vendors, and Harley-Davidson representatives.
Monitor department financials, including budgeting, forecasting, and expense control.
Ensure proper inventory management, ordering, and stocking of genuine Harley-Davidson parts.
Maintain high levels of customer satisfaction through quality service and timely repairs.
Implement and uphold safety and compliance standards in the service department.
Stay up to date with the latest Harley-Davidson products, technology, and service techniques.
Schedule service appointments and manage workflow in the service department.
Provide accurate estimates for repairs, maintenance, and accessory installations.
Communicate with technicians to ensure the timely completion of service jobs.
Keep customers informed of repair progress and any additional service recommendations.
Upselling service packages, accessories, and maintenance plans to enhance customer satisfaction.
Process payments, invoices, and warranty claims efficiently.
Ensure compliance with dealership policies and safety procedures.
Deliver a high level of customer service to promote repeat business and referrals.
Requirements
5+ years of experience in automotive or motorcycle service and parts management.
Harley-Davidson dealership experience strongly preferred.
Strong leadership and team-building skills.
Knowledge of motorcycle mechanics and Harley-Davidson parts and accessories.
Experience with dealership management systems (DMS), Talon DMS preferred.
Excellent customer service and problem-solving skills.
Ability to work in a fast-paced, customer-focused environment.
Strong business acumen with an understanding of financial statements and KPIs.
Positive and professional demeanor
EEOC Statement
Piqua Harley-Davidson is an equal opportunity employer and value diversity at our company. We are committed to equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage applicants from all backgrounds and experiences to apply.
About Piqua Harley-Davidson
“At Piqua Harley-Davidson® Service is our top priority. We appreciate the opportunity to serve you with all your future biking needs in sales, service, parts, accessories and MotorClothes®. If you have any questions, concerns, or simply need some good motorcycle advice please email one of us or give us a call at 937-773-8733. Thanks again for the opportunity to serve you.”
– Steve Loomis, Human Resource Director, Loomis Dealer Group steve.loomis@piquahd.com
