Overview

Jet City Harley-Davidson, formerly Lawless Harley-Davidson of Renton, is UNDER NEW OWNERSHIP!!

This is your chance to join the fastest growing, highest volume Harley-Davidson dealership group in the world!

We are offering a SIGN ON BONUS AND RELOCATION ASSISTANCE FOR THE RIGHT SERVICE MANAGER!

GREAT MONEY & MORE FUN

Up to $100K/Year

Jet City Harley-Davidson is under NEW OWNERSHIP and gearing up for a record year and currently seeking a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

  • 5+ years of experience as a Service Manager in high-volume shop.
  • Possess sound judgment and decision-making abilities.

Benefits:

  • Industry-Leading Pay Plans.
  • Comprehensive Paid Training.
  • Employee Discounts.
  • Eligible for Benefits Immediately.
  • 401K with Company Match.
  • PPO Medical Insurance w/ Significant Company Contributions.
  • Metlife PPO Dental and Vision Insurance.
  • Voluntary Term Life, Short and Long-Term Disability.
  • Accident, Critical Illness and Cancer Insurance.
  • Flexible Spending Account access.
  • Legal Shield and Identity Theft Shield.
  • Competitive Vacation Time.