Overview
Salary Range: $20K SIGN-ON BONUS
Repair, customize, maintain and or overhaul both customer and dealer owned motorcycles while maintaining excellent quality and high technical efficiency.
Key Results Areas
· Provide prompt, dependable, high quality, vehicle service to external and internal customers.
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
· Minimize come-backs and deal with them professionally, promptly, and satisfactorily when they do occur.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Maintain clean efficient facilities at all times
Major Duties and Responsibilities
· Accept work assignments from Service Adviser and or Service Manager.
· Request parts for the job as early as possible when needs become known.
· Perform service, repair and customization work in accordance to motor companies and dealership specifications.
· Notify Service Advisors of any additional work needed or of any delays in expected completion as soon as they become know so that customer can be notified of the delay
· Keep customers vehicles clean and treated with respect
· After work is finished ensure proper notation of work performed on work order and ensure paper work is returned to Service Adviser for completion and close out.
· Keep work area as clean as possible and assist co-workers with maintaining shop cleanliness.
· Assist Service Advisers with communicating with customers, test riding, or any other issues which will help ensure customer satisfaction.
· Maintain technical qualifications (PHD and or others) by completing any necessary training programs assigned to you by the Service Manager.
Qualifications
· Completion of factory training program such as MMI or equivalent work experience.
