Overview
Salary Range: $70,000-$120,000
Illinois Harley-Davidson is looking for a driven, organized, and customer-focused Service Manager to lead and grow our service department. This role is responsible for overseeing daily operations, developing the service team, maintaining high CSI standards, driving profitability, and creating an exceptional customer experience for every rider who walks through our doors.
The ideal candidate is a strong leader who thrives in a fast-paced dealership environment, understands Harley-Davidson culture, and knows how to motivate a team while keeping operations efficient and profitable.
Responsibilities:
Manage all daily operations of the Service Department
Lead, coach, and develop service advisors, technicians, porters, and support staff
Monitor department performance, efficiency, labor sales, and profitability
Ensure work is completed accurately, efficiently, and on time
Maintain high levels of customer satisfaction and resolve escalated customer concerns professionally
Work closely with Parts and Sales departments to improve communication and dealership operations
Schedule workflow and technician assignments to maximize productivity
Ensure warranty processes and documentation are completed properly
Maintain a clean, organized, and safe work environment
Recruit, hire, train, and retain top service talent
Track KPIs including labor hours, effective labor rate, technician efficiency, comeback percentage, CSI scores, and repair order averages
Help create and execute service promotions, seasonal campaigns, and customer retention initiatives
Ensure compliance with all Harley-Davidson operational standards and dealership policies
Qualifications:
Previous dealership service management experience preferred
Strong leadership and team-building skills
Experience in powersports, automotive, or motorcycle service operations preferred
Excellent communication and customer service skills
Ability to multitask and perform in a high-volume environment
Strong understanding of service department financials and KPIs
Familiarity with dealership management systems and repair order processes
Harley-Davidson product knowledge is a plus
Valid motorcycle endorsement preferred
What We’re Looking For:
A leader who can motivate a team and hold people accountable
Someone who takes pride in delivering an outstanding customer experience
Strong problem-solving and organizational skills
Positive attitude with a passion for motorcycles and the riding community
Ability to create a high-energy, team-oriented culture
Benefits:
Competitive pay
Health benefits
Paid time off
Employee discounts
Opportunities for growth within a fast-growing dealership group
Work around motorcycles every day
If you’re ready to lead a high-performing service department and be part of a passionate motorcycle community, we’d love to hear from you.
