Wheel Kit Specialist

Overview

WPS seeks to hire an outgoing, service-oriented individual to join our ATV/UTV department as a Wheel Kit Specialist.

As a WPS Wheel Kit Specialist, you will receive calls from the wheel kit hotline, you will answer fitment questions on wheels and tires, as well as build wheel kit part numbers for sales reps and customers. You are the first opportunity for customer service excellence and will play an integral role in the supply-chain process, acting as a liaison between the Customer and Management. You will be responsible for establishing and maintaining positive, service-driven relationships with our customers.

If you thrive in a team environment, take pride in quality and accuracy, and think world-class customer interactions should be a priority, this is the opportunity to develop your career!

PRIMARY DUTIES & RESPONSIBILITIES

• Working in a call center type environment, you will provide excellent customer service to our dealers as the first point of customer contact for pricing, product information, shipments, and order details.
• Answer fitment questions for wheels and tires.
• Build wheel kit part numbers using Tire/Wheel kit builder.
• Confer with Production, Sales, Shipping, Warehouse, or common carrier personnel to quote estimated transit times and expedite or trace shipments.
• Communicate and coordinate with other departments to resolve challenges and dealer inquiries.
• Maintain harmonious relationships with customers to enhance goodwill and promote service values of the company.
• Check inventory records to determine availability of requested merchandise.
• Assist with general information about products, sales and materials.
• Work with other department teams on a variety of administrative tasks as required.

WHAT WE ARE LOOKING FOR      

• High School Diploma or GED REQUIRED.
• At least 2 years of prior customer service experience PREFERRED.
• At least 1 year of order entry experience PREFERRED.
• At least 1 year of call center / technical support experience PREFERRED.
• Prior experience with, and knowledge of, ATV/UTV products PREFERRED.
• Prior experience in working with distribution dealers and catalog sales PREFERRED.
• Strong critical thinking skills, with an ability to handle high call volumes and orders efficiently and accurately REQUIRED.
• Excellent verbal and written business communication skills and strong listening skills REQUIRED.
• Strong computer skills with a high level of proficiency in the MS Suite of programs, including 10-key by touch and a minimum 45 WPM typing speed REQUIRED.
• Ability to toggle between multiple computer screens and programs at a time REQUIRED.
• Ability to work with a wide variety of personalities in a professional manner REQUIRED.

WORK ENVIRONMENT

Primarily office based, busy phones, medium noise level, with heavy emphasis on phones, computer work and catalog use.