Overview

DO YOU HAVE A PASSION FOR POWER SPORTS? MOTORCYCLES? ATVs? SNOWMOBILES….AND ALL THE GEAR THAT GOES WITH IT?

WPS is looking for outgoing, service-oriented individuals to join our Customer Service team of power sports enthusiasts. As a WPS Customer Service Representative, YOU are the first opportunity for customer service excellence and will play an integral role in the supply-chain process, acting as a liaison between the Customer and WPS.

You will be responsible for establishing and maintaining positive, service-driven relationships with our valued customers. If you love this industry, thrive in a team environment, take pride in the quality and accuracy of your work, and believe that world-class customer interactions start with you and should always be a priority, this is the opportunity to develop your career!

**Email us your resume with a cover letter and tell us why you think you would rock this job!!**

PRIMARY JOB DUTIES

  • Working in a call center type environment, you will provide excellent customer service to our dealers as the first point of customer contact for pricing, product information, shipments and order details
  • Confer with Production, Sales, Shipping, Warehouse, or common carrier personnel to quote estimated transit times and expedite or trace shipments
  • Communicate and coordinate with other departments to resolve product or service challenges and varied dealer inquiries
  • Maintain harmonious relationships with our valued customers to enhance goodwill and promote the service values of the company
  • Check inventory records to determine availability of requested merchandise
  • Assist with general information about products, sales, promotions and other materials
  • Work with many other department teams in a variety of administrative and project tasks as required

WHAT WE ARE LOOKING FOR

  • A passion and enthusiasm for the power sports industry!
  • At least 2 years of prior customer service experience REQUIRED
  • At least 1 year of order entry experience REQUIRED
  • High school diploma or general education degree (GED) REQUIRED
  • Prior experience in working with distribution channel partners, dealers and catalog sales HIGHLY PREFERRED
  • Proficiency at 10-key by touch and a minimum 45 WPM typing speed REQUIRED
  • Excellent computer skills including a working knowledge of Outlook Mail and the internet is ESSENTIAL
  • Ability to toggle between multiple computer program windows at a time REQUIRED
  • Strong critical thinking skills, with the ability to apply common sense reasoning is ESSENTIAL
  • Strong customer service skills with an ability to handle high call volumes and orders efficiently and accurately REQUIRED
  • Excellent business verbal and written communication skills, including strong listening skills REQUIRED
  • Ability to work with a wide variety of personalities in a professional manner ESSENTIAL
  • Ability to perform consistently in a fast-paced call center type environment handling multiple tasks at once REQUIRED

About Western Power Sports

COMPANY CULTURE

At Western Power Sports, our motto is "Work hard. Play hard". We seek individuals who are passionate about life and bring that energy to their careers. As one of the fastest growing wholesale distributors of aftermarket power sports parts, apparel and accessories, we sell fun products to a nationwide network of dealers, shipping from multiple warehouse locations around the country.  As a member of our team, you will be exposed to the fast-paced power sports environment, which has experienced booming expansion over recent years.