Overview
Tri-City Cycle is searching for a driven individual who can guide our Service Department to success. The right candidate will have previous experience as a Service Manager with a proven track record of customer retention, high department productivity, and low comebacks.
Key Competencies:
- Best practices for customer and employee retention
- Ability to manage and train multiple Technicians and Advisors
- Multi-brand knowledge and Lightspeed experience a plus
- Ability to put plans in place to increase production and profitability
- A commitment to supporting the Sales Department
- CSI- focused for our Yamaha OEM
Major Duties and Responsibilities:
- Manage Service staff in both the front and back of the house
- Provide excellent customer service to maintain customer satisfaction
- Actively pursue making the department profitable
- Manage proactive follow up with current and previous customers
- Assign tech work to the proper techs in a manageable timeframe
- Monitor, interpret and evaluate reporting for technician productivity
- Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, and profitability in a fun and upbeat environment
- Lead continuous improvement efforts that support annual goals for service and cost control
Qualifications:
3+ years of experience as a Service Manager in high-volume shop
Compensation:
$70,000 per year
Tri-City Cycle is located in northern Colorado along the Rocky Mountains. As one of the largest powersports dealers in Colorado, our shop is dedicated to providing the best customer service nationwide. You’ll be joining a family atmosphere where you’ll enjoy building your career. Located next to a main freeway, you’ll be a quick drive away from the Rocky Mountains, Denver, and Wyoming. Feel free to contact us with questions about the position!
