Overview

Laconia Harley Davidson , Home to America's Oldest Motorcycle Rally is currently seeking technicians for Rally Week (June 13-21), seasonal and year round employment.

Major Duties and Responsibilities
Service Department Operations

• Provide prompt, dependable, high quality, motorcycle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Consultant / Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Consultant, when requested, with writing up repair orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Consultant / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
• Comply with all guidelines as prescribed in the OHD Warranty Compliance SOP.

 
 
 
 
 
Customer Service

• Greet external customers immediately, in a courteous and friendly manner.
• Embrace and implement all OHD customer service initiatives.
• Provide customer service excellence and satisfaction in all interactions.
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ motorcycle cleaner that when it was dropped off.
• Other Duties- As Assigned.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Proper work attire.

Qualifications and Job Requirements

• Service Technicians need both basic and special tools to properly diagnose and

Service our products. All Service Technicians are required to own a set of tools.

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current motorcycle license.

Physical Demands

• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift 40 pounds of material.
• Occasionally requires the ability to balance and push an 800 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a Motorcycle Service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.