Overview
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible within dealership and factory quality and efficiency guidelines.
- Provide prompt, dependable, high quality vehicle service to (internal and external) customers.
- Maintain a high degree of customer satisfaction.
- Maintain a clean and safe work environment at all times.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Perform service, repair, and customization work in accordance to factory specifications.
- Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- Keep customers’ vehicles cleaner that when it was dropped off.
- Road-test vehicles to aid in diagnosis and again after repairs are completed to verify quality of work performed.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work area as clean as possible and assist others with maintaining shop cleanliness.
- Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Understand and follow Federal, State and local regulations, such as those governing the disposal of hazardous wastes.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
- 5+ years in an HD Dealership environment
