Service Manager

Overview

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.  MUST BE FLUENT IN LIGHTSPEED

 

This is your chance to join the fastest growing, highest volume METRIC dealership in VIRGINIA!

 

Key Result Areas:

CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention
Major Duties and Responsibilities:

Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor staff.
Manage proactive follow up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

PROVIDE WARRANTY AND INSURANCE CLAIMS.
Qualifications and Job Requirements:

5+ years of experience as a Service Manager in high-volume shop.
Possess sound judgment and decision-making abilities.

LIGHTSPEED AND OEM DMS KNOWLEDGE
Benefits:

Comprehensive Paid Training.
Employee Discounts.
401K .
PPO Medical Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Competitive Vacation Time.

Demo’s