Service Technician at Wilkins Harley-Davidson

Overview

Wilkins Harley-Davidson Service Technician
 
Summary Description
 

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

 
Key Result Areas
 

Service Department Operations Customer Service

 
Major Duties and Responsibilities
 

1)	Service Department Operations
	Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments from Service Writer/Manager. Request parts for the job as early as possible when needs become known. Perform service, repair and customization work in accordance to factory specifications. Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. After job is finished ensure proper completion and filing of paperwork. Keep work areas as clean as possible and assist others with maintaining shop cleanliness. Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)	Customer Service
	Minimize come-backs and deal with them promptly and satisfactorily when they do occur. Keep customers’ vehicle cleaner that when it was dropped of.
3)	Other Duties
	As assigned.

Commitments
 

Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all interactions with customers and employees. Be prompt and available for flexible scheduling. Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager. Focus on quality.

 
Qualifications & Job Requirements
 

Completion of a factory authorized training program such as MMI Service School or equivalent work experience Current Motorcycle license. Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 100 days of hire. See list of required tools below.

 
Physical Demands
 

The noise level in the work environment is usually loud. Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material. Frequently requires the ability to balance and push a 1000lb. motorcycle.

 
Working Conditions
 

Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally, exposed to exhaust fumes or other airborne particles.

 
 
 

GENERAL TOOLS	3/8” Drive Socket Sets	Combination Wrenches	ELECTRICAL
	3/8” to 3/4” 6 & 12 point	1/8” to 1 1/2”	Digital multi meter
Screwdriver Sets	(shallow & deep)	19mm & 12 mm	10 amp scale
Flat #1, 2, 3, 4	3/8” to 9/16” 6 & 12 point		300 ma scale
Phillips #1, 2, 3, 4	(wobble socket)	Line Wrenches
Posi-Drive #1, 2, 3, 4		1/4”, 5/16”, 3/8”, 7/8”	Test Light
Angle Driver (for carb adjust)	Spark Plug Sockets
	18mm & 13/16	Crescent Wrenches	Jumper Leads
Pliers Sets		4”, 6”, 8”, 10”, & 12”	3 ea (14 Gauge W/30
Common	3/8” Drive Allen Sockets		amp clips 24” long)
Vice Grip	Straight & Ball Sockets	Allen Wrenches
Needle Nose	(short & long)	1/16” to 7/16”	Timing Light
Sidecut	3/16” to 3/8” Long 6mm
Channel Lock		Ball Peen Hammers	ENGINE
Hose Clamp Crimpers	Crows Foot Set	2,4,8,12,16, & 28 oz.	Piston Ring Compressor
Snap ring	3/8” to 1 1/8”
Small to Large		Brass Hammer	Dial Calipers
(Straight 45 & 98 degree)	Torx driver bit set
	Up to & including # 40 & 45	Dead Blow Hammer Set	Micrometer Set
1/4” Ratchet Set
	Torque Adapter Set	Plastic Tip Hammer Set	Small Hole Gauges
1/4” Extension Sets	3/8 to 3/4
2” to 6” Straight		Punch & Chisel Set	Telescoping Gauges
1” to 8” Wobble	1/2” Ratchet Set
		Complete Set of Metal Files	Steel Rule
1/4” T-handle	1/2” Extension Sets	File Handles
	2” to 12” Straight	Thread Files	6” Machinists Square
1/4” Air Ratchet	1” to 12” Wobble	Jewelers Files
			CHASSIS
1/4” Drive Socket Sets	1/2” T-handle	Feeler Gauge	Wheel Bearing packer
1/4” to 1 1/2” 6 & 12 point		Flat & Wire Type
(shallow & deep)	1/2” Drive Socket Sets		Spoke Wrench
1/4” to 1 1/2” 6 & 12 point	3/8” to 1 1/2” 6 point shallow	MISC TOOLS
(wobble socket)		Safety Glasses	Valve Core Tool
	Hand Impact Driver & Bits
3/8” Ratchet Set		Drill Bits – All to 1/2”	6” dial vernier
	Air Impact Wrenches	Number, letter, fractional
3/8” Extension Sets	3/8”  & 1/2		Plumb bob
2” to 12” Straight		Hacksaw With blades
1” to 12” Wobble	Torque Wrenches		Six 24” Bungi cords
	3/8” to 288” lb.	3/8” or 1/2” Drill
3/8” T-Handle	3/8” to 75” lb.		Belt tension gauge
	1/2” to 288” lb.	Pop Rivet Gun	(HD35381)
3/8” Air Ratchet
		Flashlight

Wilkins Harley-Davidson is the most award winning Harley-Davidson Dealership in New England.