Overview

Service Manager – Rawhide H-D
 
Rawhide Harley-Davidson is currently looking for highly motivated, aggressive; take-charge Service Managers.  This is your chance to join the fastest growing Harley-Davidson dealer group and an industry leading team.  The group currently consists of Rawhide Harley-Davidson, Avalanche Harley-Davidson, High Octane Harley-Davidson, L-A Harley-Davidson, and looking at acquiring more Harley dealerships in the near future.  Career advancement opportunities available based on merit.
 
We are looking for an aggressive; take charge service manager to lead a busy, expanding service department of 10+ technicians.  Candidates must have 5+ year’s vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
 
The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention.  To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and posses an in-depth understanding of how the service department affects other departments’ numbers and processes.
 
Potential opportunities available at all locations.
 
Key Result Areas
 

  • CSI and customer retention
  • Technician Production
  • Service drive efficiency and follow up
  • Support of motorcycle sales

 
Major Duties and Responsibilities
 

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes
  • Managing the front end service advisor staff
  • Manage proactive follow up with current and previous customers
  • Oversee proper dispatching of work to technicians
  • Monitor, interpret and evaluate reporting for technician productivity
  • Provide oversight to service advisors on their performance in key metrics
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability.
  • Lead continuous improvement efforts that support annual goals for service and cost control
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints

 
Qualifications & Job Requirements
 

  • 5+ years of experience as a Service Advisor or Service Manager
  • 65+ Hours – 5-6 days/week March-September. 40-50 hours – 5 days/week October-February
  • Motorcycle background preferred but not required
  • Harley-Davidson enthusiast preferred but not required
  • Possess sound judgment and decision making ability

 
Compensation
 

  • Industry leading performance based compensation
  • Benefits program
  • Employee discount

*Please do not contact the dealership directly.  All inquiries and resumes must be submitted online or emailed
 
Please let us know if you know someone that would be a good match for this opportunity. If you refer someone to us that we hire, we will send you a check for $500 as a Referral Bonus.
 
 

About Rawhide Harley-Davidson

This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. Rawhide H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years. 

This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.

We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.

Career advancement opportunities available based on merit.

Opportunities are available at all locations. Please inquire for more information.

Rawhide Harley-Davidson is an equal opportunity employer.