SERVICE MANAGER/ADVISOR

Overview

Kevin Powell's Performance Motorsports is in immediate need of a Service Advisor to join our growing service department.

Candidate of choice, should have dealership service experience, being familiar with Reynolds and Reynolds computer system is a plus, must have verifiable, and stable work experience, pays attention to detail, and has excellent communication and phone skills.
Candidate will also possess a valid driver's license and pass drug screening.

OUTSTANDING CSI IS A MUST!

Primary Duties & Responsibilities:
• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer's signature, and closes when completed
• Develops a keen understanding of all of our products and services.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer's needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.
Requirements/ Qualifications:
• Excellent phone skills
• Must possess excellent customer service skills.
• Minimum of 1 year Service Writer/ Service Advisor experience in a dealership, high volume auto center, or related vehicle service industry.
• Working knowledge of Reynolds and Reynolds computer system, knowing Microsoft Word, Excel, and Outlook is a plus.
• Strong organizational skills including the ability to effectively manage multiple projects prioritize tasks and complete assignments within expected time frames.
• Must be dependable, friendly, enthusiastic and self-motivated
• Organized, multi-tasked, with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced environment.
• Must be able work Saturdays.

Please Contact

Allen Evans
Fixed Operations Manager
704-889-3500