Service Manager, Dealership

Overview

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle.

The dealership service department needs a hands-on leader who can drive profitability, maintain high customer satisfaction, and develop a team of technicians. As Service Manager, Dealership, you will own department performance end-to-end — from setting monthly goals with each technician to managing facility maintenance, warranty processing, and interdepartmental coordination with Sales and Parts.

In your first 6–12 months, success means hitting monthly revenue and gross profit targets, reducing service cycle times, and building a coaching rhythm that keeps every technician on pace against their individual goals.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Reports to: General Manager, Dealership

Location: Roanoke, VA – On-site (5120 Peters Creek Rd NW, Roanoke, VA 24019)

 

What You’ll Do

• Lead, train, and schedule technicians; set monthly goals per technician and coach performance — recognizing those on pace and getting others back on track.
• Own department P&L: hit budget and revenue targets, maximize gross profit, and partner with Sales and Parts to grow add-on and repair sales.
• Deliver a top-tier customer experience — greeting and assisting customers, maximizing completed work per visit, and personally resolving escalated complaints.
• Manage day-to-day operations: repair order and warranty processing through to accounting, department reporting, and annual staff reviews.
• Maintain facility and equipment — coordinating repairs/contractors and ensuring a clean, safe work area throughout the department.
• Ensure staffing, attendance, and appearance standards are met, and complete manufacturer/state-required training and certifications (State Inspector license preferred).

What You Bring

• Strong, engaging leadership style with proven ability to coach, mentor, and motivate a diverse team.
• Self-directed with strong time management; comfortable making decisions that impact revenue and customer retention across multiple concurrent priorities.
• Effective communicator across all levels of staff and customers, including ownership of escalated situations.
• Powersports service experience required (dirt bike/street bike/ATV emphasis a plus); mechanical training or trade school a plus.
• Proficient with ERP/tracking systems, OEM/vendor sites, and Microsoft Office & Google Workspace.
• Self-motivated and driven, with a genuine passion for the powersports industry

Physical Demands, Visual Acuity & Working Environment:

• The noise level in the work environment is occasionally loud
• Ability to lift up to 100 lbs.
• May be required to push and/or balance a 600 lb+ powersports vehicle
• Ability to use keyboard and computer for extended length of time
• The ability to spend the majority of the day on your feet

Working Conditions:  The Service Manager will potentially be exposed to:

• Battery acid
• Gasoline
• Chemical cleaning materials or
• Other toxic materials commonly found in a motor vehicle place of business.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Join

• Team Impact: Build and lead a service team with direct ownership of their development, performance, and day-to-day outcomes.
• Growth & Leadership Development: Sharpen your management craft through hands-on leadership of a full department — from technician coaching to P&L management.
• Ownership: Own department profitability, customer experience, and facility operations with the autonomy to set and execute your plan.
• Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process

• Recruiter Screen – A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
• In-Person Interview – We’d like to meet you at our Roanoke dealership with our General Manager. Details and logistics will be arranged with your recruiter.
• Reference Checks – Conducted in parallel with the final stages where possible.
• Offer – We move quickly for the right candidate.

 

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

The CSC family of brands are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.