Overview
Avalanche Harley-Davidson is looking for a take-charge service manager to lead a busy, expanding service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and posses an in-depth understanding of how the service department affects other departments' numbers and processes.
Key Result Areas:
• CSI and Customer Retention and Experiance
• Service Technician Production and Profitablity
• Service Drive Efficiency and Follow-up
• Employee Satisfaction and Retention
Major Duties and Responsibilities:
• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes
• Managing the front end Service Advisor staff
• Manage proactive follow up with current and previous customers
• Oversee proper dispatching of work to service technicians
• Monitor, interpret and evaluate reporting for technician productivity
• Provide oversight to Service Advisors on their performance in key metrics
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
• Lead continuous improvement efforts that support annual goals for service and cost control
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
• 5+ years of experience as a service manager in high volume shop
• Possess sound judgment and decision making ability
Benefits:
Discretionary match 401K
United Healthcare Choice PPO Network
Employee Discounts
Humana PPO Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
Allstate Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account through Eflexgroup
Legal Shield and Identity Theft Shield
This is your chance to join the fastest growing, highest volume Harley-Davidson dealership groups.
The Motorcycle Company currently manages
- Rawhide Harley-Davidson
- Avalanche Harley-Davidson
- High Octane Harley-Davidson
- Riverside Harley-Davidson
- Huntington Beach Harley-Davidson
- #6 coming soon
*Please do not contact the dealership. All applications and resumes must be submitted online.
About Avalanche Harley-Davidson
This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. Avalanche H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years.
This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.
We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.
Career advancement opportunities available based on merit.
Opportunities are available at all locations. Please inquire for more information.
Avalanche Harley-Davidson is an equal opportunity employer.
