Overview

Service Manager(Harley-Davidson)

About the Job

Riverside Harley-Davidson is looking for a highly motivated and experienced Service Manager.

We are looking for an aggressive; take charge service manager to lead one of the highest volume, expanding service department. Candidates must have 5+ year's vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. 

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and posses an in-depth understanding of how the service department affects other departments' numbers and processes.

Key Result Areas:
• CSI and customer retention
• Technician Production
• Service drive efficiency and follow up
• Support of motorcycle sales

Major Duties and Responsibilities:
• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes
• Managing the front end service adviser staff
• Manage proactive follow up with current and previous customers
• Oversee proper dispatching of work to technicians
• Monitor, interpret and evaluate reporting for technician productivity 
• Provide oversight to service advisers on their performance in key metrics
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability. 
• Lead continuous improvement efforts that support annual goals for service and cost control
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints

Qualifications & Job Requirements:
• 5+ years of experience as a service adviser or service manager
• Motorcycle background preferred but not required
• Harley-Davidson enthusiast preferred but not required
• Possess sound judgment and decision making ability

Compensation:
• Competitive wages

Benefits:
• Employee Discounts
• Paid Training
• 401K through MassMutual Financial Group
• Cigna PPO Heath Plan,
• Humana PPO Dental, and Vision Insurance
• Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
• Allstate Accident, Hospital, Critical Illness and Cancer Insurance
• Flexible Spending Account through Eflexgroup
• Legal Shield and Identity Theft Shield

Want to be #1?
Start by applying with number one.

What do you want from a career:
To be with a growing company.
To have a career, not a job.
To say you're with the #1 dealership group.
To be where they promote from within.
To receive paid training, bonuses and discounts.
To be part of a team and smiles are contagious. 
To be able to fulfill dreams, have fun and get paid for it.
To be where customers want to wear your uniform.
To work hard and accomplish a lot.
To be where results, efforts and great ideas are recognized.
To be where you can't wait to get started every day.

*Please do not contact the dealership directly. All resumes must be submitted online or by email.