Service Manager

Overview

 

Rawhide Harley-Davidson is looking for a highly motivated and experienced Service Manager.  

We are looking for an aggressive; take charge service manager to lead a busy, expanding service department of 10+ technicians. Candidates must have 5+ year's vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. 

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and posses an in-depth understanding of how the service department affects other departments' numbers and processes.

Key Result Areas:

• CSI and customer retention
• Technician Production
• Service drive efficiency and follow up
• Support of motorcycle sales

Major Duties and Responsibilities:

• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes
• Managing the front end service advisor staff
• Manage proactive follow up with current and previous customers
• Oversee proper dispatching of work to technicians
• Monitor, interpret and evaluate reporting for technician productivity 
• Provide oversight to service advisors on their performance in key metrics
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability. 
• Lead continuous improvement efforts that support annual goals for service and cost control
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints

Qualifications & Job Requirements:

• 5+ years of experience as a service adviser or service manager
• Motorcycle background preferred but not required
• Harley-Davidson enthusiast preferred but not required
• Possess sound judgment and decision making ability

Compensation:

• Competitive wages

Benefits:

• Employee Discounts
• Paid Training
• 401K through MassMutual Financial Group
• Cigna PPO Heath Plan,
• Humana PPO Dental, and Vision Insurance
• Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
• Allstate Accident, Hospital, Critical Illness and Cancer Insurance
• Flexible Spending Account through Eflexgroup
• Legal Shield and Identity Theft Shield

Want to be #1?
Start by applying with number one.

What do you want from a career:
To be with a growing company.
To have a career, not a job.
To say your with the #1 dealership group.
To be where they promote from within.
To receive paid training, bonuses and discounts.
To be part of a team and smiles are contagious. 
To be able to fulfill dreams, have fun and get paid for it.
To be where customers want to wear your uniform.
To work hard and accomplish a lot.
To be where results, efforts and great ideas are recognized.
To be where you can't wait to get started everyday.

Let us help you get what you want out of a career. Come grow with us. Let us show you what real volume an opportunity feels like. Put your career in gear and apply today.

Rawhide Harley-Davidson is part of The Motorcycle Company (TMC) that manages:

• High Octane Harley-Davidson in MA
• Avalanche Harley-Davidson in CO
• Riverside Harley-Davidson in CA
• More to come!

The Motorcycle Company, the fastest growing Harley-Davidson dealer group in the country and are acquiring more Harley dealerships in the near future. Career advancement opportunities available based on performance
.
*Please do not contact the dealership directly. All resumes must be submitted online or by email.