Service Manager

  We offer salary plus commision, health insurance, paid vacations, and holidays. If you have an outgoing personality, are detailed oriented, and have passion for motorcycles this job is for you.

Please send resume and salary requirements to ceo811@aol.com

QUALIFICATIONS:
Minimum 5 years motorcycle dealership experience.
Mechanical knowledge and experience with motorcycles.
Must have a valid motorcycle endorsement.
Computer skills are a must. All functions of our service department are computerized.
Strong customer service and communications skills.
Experience with Lightspeed and CRM programs such as V-Sept is a plus.
Have great attention to detail.
Able to lift 50lbs of materials.

DUTIES:
Manage department with a high degree of customer satisfaction while maintaining profitability.
Intake of customer and internal vehicles.
Estimate costs and completion times at the point of sale. Communicate them CLEARLY to the customer.
Assign jobs to technicians while following a schedule.
Assist techs as needed.
Notify customer with changes, additional work needed, or completion of work order.
Communicate with OEM's for warranty approval as needed.
Fill warranty claims in a timely manner.
Handle customer complaints quickly, with understanding, and with a positive attitude to demonstrate our customer commitment.
Produce technician efficiency reports.
Input on dept promotions and advertising.

Please checkout our fully integrated e-commerce website at www.westfieldpowersports.com