Service Manager

Overview

Does your positive attitude and drive spread to your team?  Then, we want you to apply!  We are looking for an experienced service manager who can improve customer satisfaction and drive revenue at a multi-line motorcycle and atv dealership in California.

The duties of Service Manager include but are not limited to: managing the Service Department by maintaining a smooth-running and efficient service department with a high degree of customer satisfaction; Provide superior customer service to both internal and external customers; monitoring results; increasing sales; maximizing revenues.

-Manage the Service Department in maintaining an efficient team with a high degree of customer satisfaction
-Train sales team to diagnose problems accurately and clearly describe them on the repair order
-Review repair orders for accuracy and adequate notes regarding the repair work
-Occasionally assist technicians when they are having difficulty performing service work.
-Direct the department on how to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts
-Work with purchasing team to improve stock levels of high turn products when needed for repair jobs
-Act as a liaison between the vehicle sales department and the service department to ensure superior customer satisfaction on any customer issues that arise after vehicle sale
-Perform cashier functions, as needed
-Assist, Review and occasionally make estimates for internal and wreck repairs
-Review Open & closed repair orders on all customer paid, warranty, and internal repair jobs
-Develop, if required, and maintain procedures for quick and efficient handling of warranty items, including and proper storage of these items
-Direct the department on how to provide superior customer service to both internal and external customers
-Ensure that all customer telephone transactions are handled quickly, and courteously
-Ensure service sales team is promptly notifying customers of any changes, delays, or additional work needed
-Train sales staff to sell additional services by pointing out service specials or additional work needed
-Develop service specials monthly, and communicate with marketing department to alert customers
-Develop additional service business thru promotions, quick repairs
-Develop and maintain an appointment calendar for customers
-Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our customer commitment
-Ensure that sales team is setting customers' expectations to a level where they will likely be met, without discouraging business
-Develop and maintain a customer relationship management procedure to ensure that customer are happy with the work that was performed, and that they will likely return for another service
-Supervisor of sales staff, mechanics, and department members
-Reports directly to general manager

Please include a cover letter, and salary history.