Overview
Palm Beach Harley-Davidson,
Service Advisor/Writer
If you're passionate about people, customer service and want to work with one of the most dedicated and committed teams in the business, this may be the career for you!
Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.
Major Duties and Responsibilities:
Ability to work in a fast-paced environment and comfortable multi-tasking
Interact with customers both in-store and on the phone
Follow a structured sales process
Have working knowledge of the Harley model families
Be able to effectively manage open repair orders
Proactive follow up with current and previous customers
Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
Motorcycle background preferred but not required
Harley-Davidson enthusiast preferred but not required
Cycle endorsement and weekend availability
Possess sound judgment and decision making ability
Key Areas:
CSI and customer retention
Repair Order Management and Follow up
Service drive efficiency and follow up
Compensation:
Salary plus commission based wages
Benefits:
Employee Discounts
Paid Training
401K through MassMutual Financial Group
United Healthcare Choice PPO Network
Humana PPO Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
Allstate Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account through Eflexgroup
Legal Shield and Identity Theft Shield
*Please do not contact the dealership directly. All inquiries and resumes must be submitted online
About Palm Beach Harley Davidson
This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. Palm Beach H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years.
This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.
We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.
Career advancement opportunities available based on merit.
Opportunities are available at all locations. Please inquire for more information.
Palm Beach Harley-Davidson is an equal opportunity employer.
