Service Manager

Overview

Overview of Position:

·         Manages employees and operations of the service department

·         Provide prompt, dependable, high quality vehicle service to (internal and external) customers

·         Maintain a high degree of customer satisfaction

·         Responsible for budgets, goals, and objectives

·         Oversee completions of warranty claims

·         Provide the highest level of customer service

·         Maximize productivity of the service department

·         Maintain a clean and safe work environment at all times

·         Develop and Implement procedures, or promote those already in place, in conjunction with other appropriate departments, which ensure a smooth flow of parts to Service Technicians during jobs

·         Review work-in-progress to ensure quality and timeliness

·         Maintain service follow-up programs

·         Maintain budgeted revenue and expense objectives

·         Develop promotional campaigns in conjunction with the parts and sales departments

·         Work in harmony to promote teamwork, and respect with all employees, departments and customers

·         Maintain efficiency and other reports to General Manager

·         Provide and/or coordinate necessary training for new service employees

·         Ensure accuracy and proper distribution of all paperwork – both internal & external

·         Develop monthly and annual objectives for the department in collaboration with GM

·         Attend virtual and in-person training to keep current with service department issues & campaigns as needed

Qualifications & Skills:

·         Prior experience in a management role preferred

·         Excellent Communication Skills

·         Must be an effective leader

·         Able to take direction

·         A professional & approachable attitude and appearance

·         Comfortable with basic technology, programs, terminology, and processes relevant to position and industry

·         Become familiar and efficient with all phases of the computer system required for service and parts management

·         Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them

·         Experience with point-of-sale and parts and service management computer software or the ability to quickly learn due to experience with other systems

·         Be honest and fair in all business dealings

·         Current license with motorcycle endorsement and good driving record

·         Ability to operate and maintain the department within dealership guidelines

If your experience and qualifications meet our requirements for this position, we want to hear from you today!

Email your resume to hr@lvhd.com with RRHD-SM-0720 in the subject line for immediate review.