Overview
1) Service Department Support (as needed)
§ Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
§ Take service technicians’ orders for parts and fill them as fast as possible.
§ Assist service technicians in determining parts & accessories requirements for individual jobs.
§ Recommend related Parts and accessories, which may be required for a job.
§ Supply cost of parts information on repair orders.
§ Update inventory control system and parts catalogue.
§ Notify service personnel when special parts or back-ordered parts are received.
§ Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2) Customer Service
§ Provide excellence customer service to all dealership customers.
§ Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
§ Greet customers immediately, in a courteous and friendly manner.
§ Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
§ Must possess the ability to work with several customers at one tie while maintaining individual customer satisfaction.
§ Handle telephone transactions quickly and courteously.
§ Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
§ Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
§ Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
§ Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean and Efficient Parts & Accessories Environment
§ Check merchandise received against purchase invoice and prepare product for showroom floor.
§ Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
§ Ensure merchandise displays are stocked, clean and appealing to customers.
§ Maintain updated customer mailing lists.
§ Become familiar and efficient with all phases of the computer system required for P&A management.
