Overview
Position Purpose
Lead and monitor the Service team in attaining company goals and objectives by providing vision, creating expectations, supplying training and coaching
Compensation/Benefits
$20 to $35/hour depending on experience
Health Insurance
Employee purchase programs
Paid Time Off
Education/Experience
3-5 years of industry experience in a managing 4-6 technicians, 2-service writers and porters preferred
Job Requirements/Skills
Strong communication skills
Collaboration and motivation skills
Ability to remain calm under pressure
Superb people skills
Motorcycle endorsement on a valid driver’s license
Essential Functions
Set the vision for the team
Input all required data into the DMS to allow adequate monitoring and reporting of department performance with regards to profitability, efficiency, productivity, and proficiency
Consistently perform all functions regarding customer service and department profitability
Collaborate with Leadership to determine goals, objectives, marketing plans, sales contests, and incentives for the company
Manage day-to-day team member’s performance, coaching/training as needed
Execute routine department operation tasks including:
a) Reporting
b) Housekeeping
c) Technology
d) Scheduling
e) Customer complaints
About Pitt Cycles
Pitt Cycles is the fastest growing full-service dealership in the Pittsburgh area with BMW, Triumph, Indian, KTM, and Royal Enfield under one roof. Sharing a parking lot with a live music venue/restaurant brings folks interested in our products right to our door!
If you know what great customer service means, have an interest in the powersports industry, like to have fun and be productive, we need to talk NOW!
If you're a road, adventure or off-road rider, this area will provide hours of smiles. Come ride with us!
