Parts to Service Liaison

Overview

This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA!
 
Palm Beach Harley-Davidson is currently seeking a Parts to Service associate.  This position provides courteous, knowledgeable assistance to customers and technicians; performs cashiering, stocking and other duties to promote efficient functioning of department. Identifies correct part numbers specific to a motorcycle. Daily interaction with Technicians, Service Consultants, Service Manager, Parts Manager and Service
Dispatcher to ensure Parts and Accessories are accounted for on every Repair Order.
 
Major Duties and Responsibilities

• Provides customer service to internal customers. 
• Meets customer needs, offers options, resolves problems and follows up with Technicians. 
• Maintains friendly, helpful demeanor. 
• Provides professional, knowledgeable, courteous customer service. 
• Performs all cashiering functions in accordance with company cash handling policies and procedures. 
• Uses appropriate verification procedures for credit card purchases. 
• Keeps parts department neat, clean and fully-stocked. 
• Shelves new stock, informs buyers of fast- and slow-selling stock, maintains thorough knowledge of
• inventory. 
• Maintains desk/areas in a clean, organized fashion.  
• Assists with answering incoming calls and directing them to the appropriate person or department. 
• Makes tags for damaged merchandise, delivers daily to designated area. 
• Complies with all company and department policies and procedures. 
• Performs other related duties as assigned or requested.

Qualifications and Job Requirements:

• High School Diploma or equivalent degree or greater required. 
• Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of
• education and experience.
• Ability to take initiative and problem solve. 
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Proficient in the use of a personal computer and corresponding programs. 
• Attention to detail. 
• Ability to effectively Multitask and work in fast paced environment.
• Interpersonal skills and customer service skills required.

Benefits:

• Comprehensive Paid Training.
• Employee Discounts.
• 401K with Company Match.
• Blue Cross Blue Shield PPO Medical Insurance.
• Metlife PPO Dental and Vision Insurance.
• Voluntary Term Life, Short and Long-Term Disability.
• Colonial Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Generous Vacation Time.