Parts/Service Liaison & Shipping/Receiving Inventory Specialist

Overview

Job Title:            Parts/Service Liaison & Shipper/Receiver of Inventory Materials
Department:       Service & Parts Departments
Supervisor:        Service Manager/Shop Forman/Parts Manager
Location:            13850 N. Cave Creek Rd, Phoenix, AZ 85022 www.buddystubbshd.com
Pay/Class:          Full Time, Hourly plus Commission
 
Summary Description
 
Assist Service Technicians and Serice Writers with parts request orders. Handle all duties relative to parts and accessories receipt and shipment.  Ship and receive departmental and/or dealership inventory. Assist in the maintenance of inventory accuracy and control inventory related records. Perform related duties as necessary.
 
Key Result Areas

• Interface with Service Technicians and ensure their P&A needs are being met
• Pre-stage future parts jobs for Sales and Service departments
• Maintain a clean and efficient work space environment
• Receive and check all incoming parts and accessories
• Check for missing or damaged items and notify Parts Manager
• Ship out all outbound items (Returns, RMA’s, ECOM, etc.)

Major Duties and Responsibilities
Interface with Service Technicians and ensure their P&A needs are being met

• Take service technicians’ orders for parts and fill them as accurately as possible.
• Assist service technicians’ in determining P&A requirements for individual jobs.
• Recommend related parts that may be required for a job.
• Prepare and update “We Owe” slips for outstanding work to be completed.
• Determine the correct part numbers on all repair orders and post all parts to all repair orders.

• Pre-stage parts for sales and service repair orders.
• Update inventory control system and parts catalogs.
• Notify service personnel when special order parts or back-ordered parts are received.
• Maintain special order and/or backorder logs.
• Alert parts department of parts needed to be ordered.
• Report all defective stock parts with the appropriate warranty codes to the claims administrator.
• Box and place warranty parts in appropriate location and assist with the moving and/or disposal of warranty parts when requested.
• Record and submit all parts used internally for the service technicians and the service department on assigned shop slips.
• Alert sales department of new unit arrivals following the established paperwork procedures.
• Maintain cleanliness of P& A department and keep inventory neatly stacked and orderly.
• Complete all PHD and PAVE training programs and their related tests and all other Harley-Davidson dealer required training programs by appropriate deadlines.
• Receive incoming shippments.
• Print packlists, dealer PO’s or invoices as needed.
• Remove and count all inventory items using packlists, dealer PO’s or invoices.
• Inspect for damaged or missing items and notify Parts Manager.
• Restock parts, accessories and special order items in the appropriate bins/locations.
• Count inventory as instructed and report to Parts Manager.
• Clean area as nessisary in order to maintain a clean work space.
• Pre-stage future parts jobs for Sales and Service departments
• Conduct or participate in periodic physical inventory of all parts and accessories (counts, reports, etc.)
• Attend training sessions to keep current with P&A merchandising and inventory control issues.

 Other Duties

• As assigned.

 Commitments

• Present an up beat, friendly, and outgoing personality to customers; – no matter what the situation!
• Accept direction, follow instructions, and work well with other people.
• Be prompt and available for flexible scheduling.
• Ask questions when in doubt.
• Wear appropriate shop uniform each and every day.
• Maintain professional appearance and attitude.
• Complete all training programs and their related tests by required deadlines. The Service Manager and Parts Manager assigns all required training.

 Qualifications & Job Requirements

• Friendly and outgoing personality.
• Knowledge and experience with servicing of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point of Sale and computerized inventory systems or the ability to quickly learn.
• Complete knowledge of motorcycle parts and accessories.
• Ability to look up parts and quote prices for parts using the proper catalog for all Harley-Davidson motorcycles.

 Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 60 lb. of material.
• Occasionally requires the ability to balance and push a 700 lb. motorcycle.

 Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.