Parts Associates

Overview

Job Title:                     Parts Professional
Department:              Parts
Reports to:                 Parts Manager
FLSA Status:                Full-Time/Hourly/Non-Exempt/Not Safety Sensitive
 
Job Summary:
Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise
 
Job Requirements:

• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

 
Job Responsibilities:

• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related Parts and Accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Notify service personnel when special ordered parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

·        Provide excellence customer service to all of the dealership’s customers.

• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.
• Other duties, as assigned.

 
Commitments:

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior service behavior with all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with accounting techniques.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.

 
Physical Demands:

• Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs.
• Frequently works on a computer in a typical office environment.

 
Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• The noise level in the work environment is occasionally loud.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• May be required to work odd, unusual or extended hours.

 
 
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program