Parts Associate – GO AZ West (Relocation Offered)

Overview

GO AZ Motorcycles, voted the #1 Dealership two years running by Powersports Business, is expanding!  GO AZ West will be opening in Peoria, AZ in 2015 and is currently in search of Parts Associates.  GO AZ West will feature BMW, Triumph and Ducati brands.  We are passionate about motorcycles, the people who ride them and the community in which they ride. We strive to engage our customers in fun, engaging and long-lasting relationships by offering the best experience, employing well-trained and motivated sales and service staff, promoting safe and responsible riding, and actively connecting with and giving back to the local community we serve. Our expectations are high and only the best need apply.  Relocation assistance besides our numerous other perks, is available to those that qualify!  Check us out!

Job Title:                     Parts Associate
Department:              Parts
Reports to:                 Parts Manager
FLSA Status:                Non-Exempt
 
Job Summary:
To deliver such a memorable experience to every customer, that they refer at least one person to our dealership.  Setup and maintain an appealing retail environment and assist all customers with their shopping and purchasing of merchandise.
 
Job Responsibilities:
 
Operations

• Interface with Service Technicians and ensure Parts needs are being met
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts requirements for individual jobs.
• Recommend related Parts, which may be required for a job.
• Supply cost of parts information on repair orders
• Update inventory control system and parts catalogue
• Notify service personnel when special parts or back-ordered parts are received
• Maintain cleanliness of Parts Department and keep inventory neatly stacked and orderly.
• Assist Parts Manager with attaining retail sales and profitability plans in Parts.
• Assist customers with determination of Parts requirements and research merchandise in catalogues.
• Develop and share knowledge of all Parts merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

 
Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Follow a procedure and methodology so that all customers receive consistent treatment when doing business.
• Ensure cross sales of P&A, Motorclothes, insurance products and services provided.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.”
• Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Attend training sessions to keep current with sales techniques and sales department issues.

 
Commitments

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior customer service behavior for all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with sales techniques and other parts department issues.
• Be prompt and available for flexible scheduling.
• Meet or exceed sales quotas on a regular basis.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.
• Complete all new hire training requirements within first 90 Days

 
Job Requirements:

• Must have the ability to get along with a broad customer base
• Knowledge and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

 
Physical Demands:

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
• Ability to stand on feet for lengthy periods of time, up to 8 consecutive hours
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

 
Working Conditions:

• Usually indoors, however outdoor work is required when outdoor events are scheduled.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

 We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled and participates with the E-Verify Employment Eligibility program