Parts Associate

Overview

Mountain Motorsports is seeking a highly motivated individual to join our parts department. Applicants must be dependable, a self-starter, able to multi-task and handle high call volume at times.

Summary Description:
Performs a variety of customer service and stocking duties related to the sale and delivery of parts and accessories that contribute to the efficient and profitable operation of the dealerships parts department. Ongoing responsibility for assisting with the counter parts sales, telephone parts sales and customer service responsibilities. Major Duties and Responsibilities:
 
Parts Department Responsibilities:
•Sells our products to meet or exceed the customer's needs.
•Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
•Assist in keeping parts department clean and orderly.
•Assists in maintaining the retail sale floor and displays to meet or exceed Mountain Motorsports standards.
• Helps control inventory to ensure maximum sales and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
•When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
•Attends training as prescribed by management to maintain proficiency in his/her job description.
• Keeps himself/herself groomed and clothed per the dealership guidelines.
• Follow up on shortages by reporting to Parts Manager.
• Performs other tasks as required by Parts Manger.
 
 Customer Service:
• Assist in handling customer complaints and concerns and make sure the problem
 Is corrected to the customer and dealership’s satisfaction
• Greet customers immediately in a courteous manner
• Treat customers fairly and with honesty, and demonstrate our commitment to
    Superior customer service and ethical business practices
 
Skills and Job Requirements:
• Ability to speak effectively one on one
• Ability to effectively listen
• Ability to interpret customer needs
• Basic computer skills
• High School Diploma or GED Equivalent
• Good organizational skills
 Physical Demands:
• Requires the use of both hands
• Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess
   of 80lbs. of material
 Commitments
• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers, other employees and owners
• Be early, flexible and available for scheduling
• Maintain up to date technical training
• Focus on Quality & Service
• Be neat and clean
• Demonstrate an interest in growing the parts business

You must also be able to pass a drug screening and background check.