Service Manager

Overview

GREAT MONEY & MORE FUN

Up to $100K/Year

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

• CSI and Customer Retention and Experience
• Service Technician Production and Profitability
• Service Drive Efficiency and Follow-up
• Employee Satisfaction and Retention

Major Duties and Responsibilities:

• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes.
• Managing the front-end Service Advisor staff.
• Manage proactive follow up with current and previous customers.
• Oversee proper dispatching of work to service technicians.
• Monitor, interpret and evaluate reporting for technician productivity.
• Provide oversight to Service Advisors on their performance in key metrics.
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
• Lead continuous improvement efforts that support annual goals for service and cost control.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

• 5+ years of experience as a Service Manager in high-volume shop.
• Possess sound judgment and decision-making abilities.

Benefits:

• Aggressive Pay Plans.
• Comprehensive Paid Training.
• Employee Discounts.
• 401K with Company Match.
• Medical, Dental and Vision Insurance.
• Voluntary Term Life, Short and Long-Term Disability.
• Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Competitive Vacation Time.

Over the last 11 years, Paul and Michael Veracka built the Veracka Family Harley-Davidson Dealer Group into the #1 Harley-Davidson Dealer Group in the World.

In October 2019, the Veracka Family Harley-Davidson Dealer Group split into two companies representing another chapter of the Veracka Family’s 40-year motorcycle industry legacy.  Eager to expand into new markets and acquire more stores, Paul and Michael will now own and operate their own stores.

Paul Veracka now owns High Octane Harley-Davidson (Billerica, Massachusetts), Palm Beach Harley-Davidson (West Palm Beach, Florida), Rockstar Harley-Davidson (Fort Myers, Florida), Motown Harley-Davidson (Taylor, Michigan), Alligator Alley Harley-Davidson (Sunrise, Florida), and Manchester Harley-Davidson (Manchester, New Hampshire), and Old Glory Harley-Davidson (Laurel, Maryland).

Michael Veracka now owns Rawhide Harley-Davidson (Olathe, Kansas), Avalanche Harley-Davidson (Golden, Colorado), Riverside Harley-Davidson (Riverside, California), Huntington Beach Harley-Davidson (Westminster, California), Jet City Harley-Davidson (Renton, Washington), and Desert Wind Harley-Davidson (Mesa, Arizona).

 

With the split, Paul and Michael have the two fastest growing Harley-Davidson dealer groups in the country and both anticipate acquiring multiple stores each in the coming years, allowing growth from within the companies.  Over the years, their dealerships have accumulated numerous sales awards and dozens of Bar & Shield awards from Harley-Davidson along with having the #1 volume Harley-Davidson dealership for 3 years with 2 different stores, Power 50 and Best in Class Best Place to Work awards by Powersports Business.

If you wish to be part of the BEST, please email us your resume today!