MANAGER, CUSTOMER SERVICE & SALES (PARTS, GARMENTS, & ACCESSORIES)

Overview

 
 
MANAGER, CUSTOMER SERVICE & SALES (PARTS, GARMENTS, & ACCESSORIES)
 
KTM North America – a subsidiary of KTM, a global leader in the off-road motorcycle competition segment and developer and producer of street as well as off-road motorcycles – has an exciting opportunity for a MGR, CUSTOMER SERVICE (PG&A) located in MURRIETA, CA.  
 
SUMMARY
Under general supervision, the PG&A Customer Service and Sales Manager is responsible for incoming dealer PG&A customer service calls, market development, sales planning, budgeting, controlling sales expenses, sales and network forecasts, product market share, and achieving all sales department PG&A objectives. Works closely with all sales department staff to ensure that the Company products and services are being represented in a quality manner.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 

• Participates in the development and management of PG&A sales programs and provides oversight and execution.
• Provides sales reporting to executive management and field sales staff.
• Works with Marketing Department on coordination of PG&A marketing efforts.
• Provides associated company departments with relevant market information, strategic pricing analysis and recommendations.
• Works with field sales staff to coordinate PG&A sales efforts at industry events.
• Coordinate PG&A data with Dealer Management and Web companies.
• Responsible for PG&A Customer Service / phone sales staff handling in-coming dealer inquiries and out-going sales calls.
• Works with management in development and adjustments of business plans, policies, and departmental direction.
• Provides guidance and develops and empowers direct reports.
• Responsible for supervisory duties including hiring, firing, scheduling, timecard approvals, performance evaluations, coaching, training, disciplinary actions, task assignment, goal setting and team meetings/communications. Provides guidance and develops and empowers direct reports. Ensures work flow and processes are to maximum efficiencies for business necessities.
• Ensures work flow and processes are to maximum efficiencies for business necessities.
• Performs other duties as assigned.
   
  EXPERIENCE REQUIREMENTS: Generally requires a minimum of five (5) to seven (7) years of experience in similar role in the motorcycle industry. Prior management experience strongly preferred. Required proficiency in Microsoft Office Suite.
  EDUCATION REQUIREMENTS:  Bachelor’s Degree or equivalent experience in related field required.
   
  OTHER SKILLS AND ABILITIES: Generally requires the ability to demonstrate the following:
   
  High degree of tact and professionalism in interpersonal communications and teamwork with internal and/or external customers
• Strong work ethic, productivity, efficiency and attendance
• Adhere to all Company policies/procedures, safety regulations, local/state/ federal employment laws
• High level of organization and attention to detail
• Strong time management skills
• Multi-task in a fast-paced, deadline driven and constantly changing environment
• Flexibility to switch gears with little notice
• Prioritize workload, meet deadlines and understand when to escalate potential issues
• Basic math skills
• Internal and external customer focused
• Analytical abilities
• Self-motivated with ability to use own initiative
   
  SUPERVISORY RESPONSIBILITIES:  Yes
   
  CONTACTS:
  Internal:  Dealer Development department, Local/Regional Sales staff, Marketing department, and other sales administrative staff
  External: Dealers, vendors/contractors as needed
   
  JUDGEMENT/REASONING ABILITY:  Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.  Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
   
  PHYSICAL DEMANDS:  The following physical demands are generally representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to see, talk, hear and speak; sit, stand and walk; use manual dexterity in hands and fingers; reach with hands and arms; kneel, bend and stoop; and. 
   

Ability to lift, move, carry up to 35 pounds	<5% daily
Able to sit at a desk and use/view computer	90% daily
Able to talk, hear and speak into a telephone	60% daily
Able to stand, walk, bend, stoop, twist, squat	20% daily

WORK ENVIRONMENT:  In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• Noise in the work environment is generally considered low to moderate.
• Fast-paced environment with multi-level distractions
• Professional, yet casual office work environment
• Ability to work extended hours as required
• Ability to travel if needed; travel is minimal, up to approximately 25%, in this position.
   
  REQURED PREHIRE SCREENINGS:
• Criminal – Felony and Misdemeanor 7 Years
• National Criminal Data Base 7 Years
• Social Security Verification
• Driving Record
• NDOT Drug Screen
• Education Verification
• Employment Verification
• Credit Report
   
  TO SUBMIT YOUR RESUME:

1. Please apply by emailing your resume AND salary history to jobs@ktmnorthamerica.com.
2. Please indicate which position you are applying for in the SUBJECT line of your email. 
3. ONLY resumes submitted in response to a job posting will be considered.
4. LOCAL CANDIDATES ONLY, PLEASE.
5. NO PHONE CALLS, FAXES OR DROP-INS, PLEASE.

 
RATE OF PAY IS BASED UPON EXPERIENCE.  
 
We offer a comprehensive benefits package, including medical, dental, vision, short/long term disability, basic group/voluntary life insurance, voluntary worksite benefits and 401K.
 
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation as a result of your disability. To request an accommodation, contact an HR Representative at jobs@ktmnorthamerica.com.