Overview

GREAT MONEY & MORE FUN

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

  • 5+ years of experience as a Service Manager in high-volume shop.
  • Possess sound judgment and decision-making abilities.

Benefits:

  • Employee discounts.
  • Paid training.
  • 401k (subject to completion of the introductory period and other eligibility requirements).
  • Medical, dental, and vision insurance.
  • Short- and long-term disability.
  • Accident, critical illness, and cancer insurance.
  • Voluntary term life insurance.
  • Flexible spending account access.
  • Legal shield and identity theft shield.
  • Employee assistance program.
  • Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment).
  • Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
  • Paid holidays (based on dealership’s observed holiday policy).
  • Paid bereavement leave.
  • Opportunities for advancement.
  • All subject to eligibility requirements of the applicable benefit plan.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

Riverside Harley-Davidson (Riverside, CA) #1 in California & the World
Huntington Beach Harley-Davidson (Westminster, CA) #2 in California
Jet City Harley-Davidson (Renton, WA) #1 in Pacific NW
Volcano Harley-Davidson (Gladstone, OR) #1 in Oregon
Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona
Summit Harley-Davidson (Lindon, UT) #1 in Utah!
Avalanche Harley-Davidson (Golden, CO) #1 in Colorado
Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas
Atlanta Harley-Davidson (Lithia Springs, GA) Fastest Growing!
The Woodlands Harley-Davidson (The Woodlands, TX) Welcome to the Family!