Shipping & Receiving Specialist

Overview

Summary Description

Handle all duties relative to merchandise (General Merchandise and Parts & Accessories) receipt and shipment. Ship and receive departmental and/or dealership inventory. Assist in the maintenance of inventory accuracy and control inventory related records. Perform related duties as necessary.

Responsibilities:

• Manages the shipment and receipt of all products, materials, and supplies.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Maintains a clean, neat, and member-ready area.
• Promptly unloads trucks and deliveries and sorts and stocks receivables.
• Engages with vendors and drivers with a positive attitude.
• Provides additional backup support for shipping and receiving departments.
• Scanning and sorting incoming and outgoing stock
• Receiving, stocking, and stacking
• Pulling, packing, and loading packages
• Good written and verbal communication skills
• Strong sense of time organization and urgency
• Able to work independently and within a team

Customer Service:

• Provide superior customer service to both internal and external customers
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

Physical Demands

• The noise level in the work environment is usually loud.
• Must be able to stand for long periods of time.
• Ability to keep balance and push large motorcycles.
• Requires the use of both hands.
• Frequently requires to bend, stoop, crouch, reach, handle tools, and lift 75 lb. of material.
• Heavy work exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move motorcycles and other objects.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or airborne other particles.

Other Duties:

• As assigned

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

Supervisory Responsibilities:

• None