SERVICE TECHNICIAN

Overview

Major Duties and Responsibilities

1.     Service Department Operations

·       Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

·       Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

·       Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·       Accept work assignments from Service Writer/Manager.

·       Request parts for the job as early as possible when needs become known.

·       Perform service, repair and customization work in accordance to factory specifications.

·       Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

·       Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

·       After job is finished ensure proper completion and filing of paperwork.

·       Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

·       Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2.     Customer Service

·       Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

·       Keep customers’ vehicle cleaner that when it was dropped of.

Commitments:

·       Treat all employees and customers fairly, courteously, and with dignity.

·       Model superior customer service behavior for all interactions with customers and employees.

·       Be prompt and available for flexible scheduling.

·       Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

·       Focus on quality.

Qualifications & Job Requirements:

·       Completion of a factory authorized training program such as MMI Service School or equivalent work experience

·       Current Motorcycle license.

·       Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.

Physical Demands:

·       The noise level in the work environment is usually loud.

·       Occasionally required to bend, stoop, crouch, reach, and handle tools.

·       Occasionally requires the ability to lift 40 pounds of material.

·       Occasionally requires the ability to balance and push an 800 lb motorcycle.

Working Conditions:

·       Frequently works near moving mechanical parts.

·       Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle Service Department.

Occasionally, exposed to exhaust fumes or other airborne particles.