SERVICE TECHNICIAN

Overview

Are you tired of the cold and ready to relocate to one of the best climates in the United States? Experience big city feel with small town hospitality of Greenville, South Carolina. Join us in the top 100 places to live in the United States as a Harley-Davidson® Motorcycle Mechanic. Harley-Davidson® of Greenville is looking for motivated and skilled mechanics with dealership experience. We take time to invest in our mechanics and provide them with the highest quality Harley-Davidson® training.

Major Duties and Responsibilities
1. Service Department Operations
• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2. Customer Service
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle cleaner that when it was dropped of.
Commitments:
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
Qualifications & Job Requirements:
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Current Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.
Physical Demands:
• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift 40 pounds of material.
• Occasionally requires the ability to balance and push an 800 lb motorcycle.
Working Conditions:
• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle Service Department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

We offer a top employer contributing benefit package to include: health, dental and life insurance. Harley-Davidson® of Greenville offers a principle 401K program, paid vacation and a great environment to excel and grow.

Come join the H-DOG Family!