Overview

Parts Department Support 

Greet all customers with a smile when customers walk into the Parts Department

  • Provide excellent customer service to all of the dealership’s customers
  • Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfactions
  • Handle telephone transactions quickly, and courteously
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase
  • Assist customers with determination of parts and accessories requirements and research merchandise in catalogue
  • You must call and email customers back quickly and efficiently

 Clean & Efficient Parts & Accessories Environment 

  • Help to receive and process parts from distributors if business is slow and you can assist the Receiving Associate. 
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc)
  • Ensure merchandise displays are stocked, clean, and appealing to customers

Commitments

  • Treat all employees and customers fairly, courteously and with dignity
  • Be prompt and available for flexible scheduling
  • Review and study all new merchandise that comes in, learn as much as you can about all inventory and attend training sessions to keep current with P & A merchandising and inventory control topics as assigned by the Parts Manager
  • Demonstrate a professional approach to customer service
  • Accept direction, follow instructions, and work well with other people

 
Qualifications & Job Requirements

  • Must have ability to get along with a broad customer base
  • Knowledge and experience with servicing of motorcycles
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge is recommended but NOT required. If not know, you much have the ability and want to learn and understand the key elements of a motorcycle.
  • Ability to look up parts and quote prices for parts using proper catalogue for a particular motorcycle