Overview
Responsibilities
• Assist customers in servicing, repairing, and explaining each service needed.
• Understand customer, match requirements and concerns to various service options.
• Explain service being performed and keep customer informed and updated
throughout the service of their vehicle.
• Stay up to date on new products, features, accessories and attending product training
as required.
• Maintain a service customer follow up system that supports repeat and referral
business and contributes to customer happiness.
• Hire and supervise all service department personnel, as well as monitor their
performance in servicing customers.
• Craft goals and objectives for the department, which include an annual operating
budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints
immediately and appropriately.
Qualifications
• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service.
• Driven personality, eager to improve and able to work within and support internal
teams.
This role offers competitive base, bonuses, benefits, relocation assistance and opportunities for advancement! For immediate consideration, email me at Belinda@Delearosity.com.
About Dealerosity
AWARD WINNING Dealership Recruiting & Business Solutions USA - NATIONWIDE -
Dealerosity has become the most highly sought after niche dealership services across the United States of America. We are known for our high level of expertise and market knowledge and staying in the "know" for a fast moving industry of different OEM / Retail Operations.
Dealerships and opportunity seeking talent recognize Dealerosity for our integrity and honesty that matches with our confidentiality and drive to identify the best skilled experience with transparent growing dealership groups.
Dealerosity works with all types of dealerships MOTORCYCLE (POWERSPORTS / MOTORSPORTS) AUTOMOTIVE, RV DEALERS, EXOTIC CAR SPECIALISTS, GOLF CART DEALERSHIPS, MARINE AND BOAT / YACHT DEALERS AND TRUCK/FLEET COMPANIES.
