Dealer Orientation Specialist – HUSQVARNA MOTORCYCLES

Overview

        DEALER ORIENTATION SPECIALIST HUSQVARNA – MURRIETA, CA
 
Husqvarna Motorcycles North America has an exciting opportunity for a DEALER ORIENTATION SPECIALIST located in MURRIETA, CA.    
 
SUMMARY
 
Under general supervision, the Dealer Orientation Specialist is responsible for assisting dealers during the orientation process with the objective of becoming an effective dealer.  Promotes a high quality dealer orientation program and set up while providing guidance and support during the on-boarding process. Assists dealers in providing a premium experience for customers.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 

• Completes new dealer orientation/on-boarding with each dealer during their first 90 days. Conducts follow up with dealer during interval periods at 30, 60, 90 days. Travels to dealerships to provide face to face service and support throughout process.

 

• Acts as liaison between District Sales Managers and dealers on initial set up and new dealer establishment. Acts as main point of contact for dealers during the first 90 days by offering guidance, answering questions, coordinating activities, communicating with other departments such as Marketing and Sales regarding dealer needs, etc.

 

• Conducts thorough follow through to ensure all orientation/on-boarding steps are completed. Involves communication with and coordinating activities with dealer and all stakeholders.

 

• In conjunction with various parties, develops training curriculum and related materials to support the new dealer orientation process. Establishes on-boarding process and related systems, tools and policies.

 

• Facilitates training presentations to new dealers in all aspects of day to day Company business including, but not limited to, visual merchandising, Dealer.net, warranty process, warranty bulletin distribution, financing, PDI/registration, PG&A, sales, products, parts, technical, etc.

 

• Coordinates XC-1NG diagnostic tool training in conjunction with a representative from the Company’s Technical Services staff.

 

• Works closely with dealers to facilitate and also participates in various dealer events such as motorcycle demo rides, dealership open houses, product launches, and other promotional events.

 

• Provides guidance, education and communication to dealers regarding POP (Point of Purchase) setup and current sales promotion awareness. POP setup may include placing merchandising displays and ensuring all items are utilized to Company standards. Sales promotions may include rebate programs, financing programs, incentives, etc.

 

• Evaluates various success factors regarding status of new dealer progress, identifies issues/roadblocks, and provides feedback to management.  Makes recommendations to management for action needed to ensure dealer success.

 

• Works closely with management and other staff on annual dealer meeting. Performs various tasks onsite to support meeting objectives, deliverables and timelines.

 

• Performs other duties as assigned.

 
EXPERIENCE REQUIREMENTS: Generally requires a minimum of one to three (1 – 3) years’ experience in the power sports industry; either for an OEM or at the dealership level. Required proficiency in Microsoft Office Suite. Must hold a valid Class M Motorcycle license and have experience riding on and off road.
EDUCATION REQUIREMENTS:  High school diploma required. Associates/Bachelor’s Degree or equivalent experience in related field preferred.
 
OTHER SKILLS AND ABILITIES:
 

• Prior/current experience and ability in motorcycle riding (on and off road)
• Superior written and verbal communications skills
• Ability to effectively conduct training and presentations
• Technical knowledge of Company’s products
• Thorough follow through skills
• Attention to detail
• Ability to multi-task in a fast-paced, deadline driven and constantly changing environment
• Flexibility to switch gears with little notice
• Excellent organization skills
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues
• Basic math skills
• Must be internal and external customer focused
• Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
• Analytical abilities
• Must be self-motivated with ability to use own initiative
   
  SUPERVISORY RESPONSIBILITIES:  None
   
  CONTACTS:
  Internal:  Sales, Marketing, Dealer Development and PG&A departments
  External: Dealership staff, outside vendors
   
  JUDGEMENT/REASONING ABILITY:  Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.  Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
   
  PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. 

Ability to lift up to 75 pounds	<5% daily
Able to sit at a desk and use/view computer	50% daily
Able to hear and speak into a telephone	60% daily
Able to stand, bend, stoop, twist	50% daily

 
WORK ENVIRONMENT:  The noise in the work environment is usually moderate.  Other factors are:
 

• Ability to travel as needed.Travel is extensive in this position (approximately 75%)
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual office work environment
• Ability to work extended hours as required
   
  Required Pre-Hire Screenings:
  Criminal – Felony and Misdemeanor 7 Years
  National Criminal Data Base 7 Years
  Social Security Verification
  Driving Record
  NDOT Drug Screen
   
  TO SUBMIT YOUR RESUME:

1. Please apply by emailing your resume AND salary history to jobs@ktmnorthamerica.com.
2. Please indicate which position you are applying for in the SUBJECT line of your email. 
3. ONLY resumes submitted in response to a job posting will be considered.
4. LOCAL CANDIDATES ONLY, PLEASE.
5. NO PHONE CALLS, FAXES OR DROP-INS, PLEASE.

 
RATE OF PAY IS BASED UPON EXPERIENCE.  
 
We offer a comprehensive benefits package, including medical, dental, vision, short/long term disability, basic group/voluntary life insurance, voluntary worksite benefits and 401K.
 
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation as a result of your disability. To request an accommodation, contact an HR Representative at jobs@ktmnorthamerica.com.