Fixed Ops Manager

Overview

Overview
Employment Ad: Fixed Ops Manager

 

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Are you looking for a change of scenery? We are looking for fast-paced individuals with a desire for growth and excellence.

Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members. Our family of Harley-Davidson dealerships is now accepting applications for a full-time self-motivated Fixed Ops Manager who possess a customer-focused attitude. EOE/M/F/VET/DISABLED

Benefits Offered:

Relocation Assistance

401K
Paid Time Off
Paid Holidays
Medical, Dental, Vision
Life Insurance
Cancer Insurance
Accidental Insurance
Disability Insurance
Health Flexible Spending Account
Company discounts
Upward mobility
New Hire Orientation
Training
Onboarding
Travel
Drug Free Work Environment
Position Summary: Fixed Ops Manager

Ensure smooth and profitable operation of service and parts department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor and Parts dept staff.
Manage proactive follow up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors and Parts Staff on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

Service Manager or Parts Manager experience preferred
Harley-Davidson or Metric background strongly preferred.
Outstanding leadership skills which focus on treating employees with respect.
Unwavering commitment to ethical business practices.
Understands, keeps abreast of, and complies with federal, state and local regulations.
Must have strong leadership and organizational skills.
Strong communication skills are required to work with customers, employees and vendors.
Managers are also required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
Valid driver’s license with acceptable MVR.
Drug Free.
Acceptable background check.