Overview

Salary Range: 40,000-70,000

Job Title: Powersports Service Manager
Location: RMD Powersports – Buena Vista, CO
Job Type: Full-Time
Compensation: Competitive Base Salary + Performance-Based Service Volume Bonuses

About RMD Powersports
RMD Powersports (Rocky Mountain Dyno) is a premier, fast-growing multi-location dealership and full-service shop with locations in Buena Vista and Gunnison. We house the highest-elevation chassis dyno in the United States. As an authorized OEM dealer for Stark Future, Beta Motorcycles, CFMOTO, Sherco, and Arctic Cat, we keep high-country riders moving year-round across dirt, snow, and street.

Job Summary
We are seeking a highly organized, leadership-driven Powersports Service Manager to oversee our Buena Vista service department. You will lead our team of technicians, manage service scheduling, interface directly with customers, and drive shop efficiency. This role requires a strong balance of technical powersports knowledge, exceptional organizational skills, and a commitment to transparent, high-quality customer service.

Key Responsibilities
Department Leadership: Manage, schedule, and mentor a team of powersports technicians to maximize shop efficiency and labor hours.
Customer Service & Service Writing: Greet customers, diagnose their needs, write accurate repair orders, and provide clear, transparent cost estimates.
OEM Warranty Management: Process and submit warranty claims with our OEM partners (Stark, Beta, CFMOTO, Sherco, and Arctic Cat) ensuring compliance and maximum recovery.
Workflow Optimization: Manage the service schedule, track parts orders for repair jobs, and ensure timely turnaround times for customer units.
Quality Control: Oversee pre-delivery inspections (PDI) for new vehicles and perform final quality checks on completed service work.
Inventory Coordination: Collaborate with the parts and sales departments to ensure necessary maintenance components are stocked for peak riding seasons.

Requirements & Qualifications
Experience: Minimum 3+ years of experience in service management, service writing, or service advising, preferably in the powersports or marine/automotive industry.
Technical Knowledge: Strong understanding of ATVs, Side-by-Sides, dirt bikes, snowmobiles, and emerging electric vehicle (EV) technology.
Leadership Skills: Proven ability to manage a team, diffuse customer issues, and maintain a highly organized workflow.
Computer Literacy: Proficiency with dealership management systems (DMS), service scheduling software, and OEM warranty portals.
Local Passion: Deep appreciation for the mountain lifestyle and active involvement in the local dirt bike, UTV, or snowmobile community.

Benefits & Perks
Work Where You Play: Live and work surrounded by world-class trails, alpine riding terrain, and the Arkansas River Valley.
Leadership Impact: Play a pivotal, direct role in shaping the growth, culture, and reputation of a premier regional dealership.
Employee Discounts: Deep inside discounts on vehicles, aftermarket parts, apparel, and riding gear.
Strong Shop Culture: Work in an environment that heavily values mountain life, hard work, and extreme customer transparency.

How to Apply
Ready to lead our service team in the heart of the Rockies? Stop by our Buena Vista shop, call us at (719) 395-4272, or submit your resume directly via email to the RMD hiring team.