Service Manager

Overview

GREAT MONEY & MORE FUN

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

• CSI and Customer Retention and Experience
• Service Technician Production and Profitability
• Service Drive Efficiency and Follow-up
• Employee Satisfaction and Retention

Major Duties and Responsibilities:

• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes.
• Managing the front-end Service Advisor staff.
• Manage proactive follow up with current and previous customers.
• Oversee proper dispatching of work to service technicians.
• Monitor, interpret and evaluate reporting for technician productivity.
• Provide oversight to Service Advisors on their performance in key metrics.
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
• Lead continuous improvement efforts that support annual goals for service and cost control.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

• 5+ years of experience as a Service Manager in high-volume shop.
• Possess sound judgment and decision-making abilities.Benefits:
• Employee discounts.
• Paid training.
• 401k (subject to completion of the introductory period and other eligibility requirements).
• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Accident, critical illness, and cancer insurance.
• Voluntary term life insurance.
• Flexible spending account access.
• Legal shield and identity theft shield.
• Employee assistance program.
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment).
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
• Paid holidays (based on dealership’s observed holiday policy).
• Paid bereavement leave.
• Opportunities for advancement.
• All subject to eligibility requirements of the applicable benefit plan.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

• Riverside Harley-Davidson (Riverside, CA) #1 in California & the World
• Huntington Beach Harley-Davidson (Westminster, CA) #2 in California
• Jet City Harley-Davidson (Renton, WA) #1 in Pacific NW
• Volcano Harley-Davidson (Gladstone, OR) #1 in Oregon
• Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona
• Summit Harley-Davidson (Lindon, UT) #1 in Utah!
• Avalanche Harley-Davidson (Golden, CO) #1 in Colorado
• Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas
• Atlanta Harley-Davidson (Lithia Springs, GA) Fastest Growing!
• The Woodlands Harley-Davidson (The Woodlands, TX) Welcome to the Family!

This position will remain open for applications until [insert expiration date], but it may close earlier if we find the right candidate. Apply early to ensure consideration!