Assistant Service Manager

Overview

Job Title:                     Assistant Service Manager
Department:              Service Department
Reports to:                 Service Manager
FLSA Status:                Exempt
 
Job Summary:
To deliver such a memorable experience to every customer, that they refer at least one person to our dealership.  Assist in managing the service team employees and operations. Ensure the success of the service department on a daily basis.
 
Job Responsibilities:
 
Service Department Operations

• Maximize productivity levels of service technicians.
• Review work-in-progress to ensure quality and timeliness.
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs
•  Become familiar and efficient with all phases of the computer system required for service and parts management.
• Initiate procedures for quick and efficient handling of warranty situations

 
Management

• Ensure service personnel are alert, well trained, motivated, and available when needed.
• Maintain service follow-up programs
• Monitor and address all comebacks with individual technicians.
• Establish job assignments for all service employees within their skill levels.
• Attend training sessions to keep current with sales department issues.
• Attend weekly Mgt. Meetings prepared to report numbers and status of department
• Establish departmental work schedule, balancing the work loads of all employees
• Set policies and procedures for service department.
• Manage employee performance (evaluate and counsel).
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Maintain records of all employee performance reviews.

Commitments

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior customer service behavior for all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with sales techniques and other sales department issues.
• Be prompt and available for flexible scheduling.
• Meet or exceed sales quotas on a regular basis.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.
• Complete required training expectations within 90 days.

 
 
Job Requirements:
 

• 3+ years experience within the service department of a motor vehicle dealership
• Strong leadership skills.
• Demonstrated sales success in a commission retail environment
• Knowledge and experience with sales of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

 
Physical Demands:
 

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
• Ability to stand on feet for lengthy periods of time, up to 8 consecutive hours
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

 
Working Conditions:
 

• Usually indoors, however outdoor work is required when outdoor events are scheduled.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.