Overview
Salary Range: $50,000.00 - $100,000.00 per year
Position: Powersports Service Manager
Location: Honda East Toledo, Adventure Lifestyle, 1230 Conant Street
Maumee, OH 43537
Salary Range: $50,000.00 – $100,000.00
Job Type: Full-time On-site
About Us:
Adventure Lifestyle is a family-owned and operated dealership group headquarters in Auburn, Alabama. Founded in 2021, Adventure Lifestyle is the fastest growing powersports group in the nation with over 20 powersport and marine dealerships and 11 custom truck centers.
Position Summary:
As a Powersports Dealership Service Manager and Leader, you will serve as the team leader manager for our customers seeking service and repair for their motorcycles, ATVs, UTVs, and other Powersports vehicles. Your primary responsibility will be to ensure efficient and profitable service experience by effectively meeting or exceeding customer needs, managing the service department, service employees and service workflow. You will play a crucial role in building lasting relationships with our customers and contributing to their overall satisfaction. You will also be responsible for overall performance and profitability of the operations.
Key Responsibilities:
Customer Interaction: Greet and assist customers in a friendly and professional manner. Manage the process to listen to customer concerns, diagnose issues, and provide accurate information regarding service options and recommendations.
Service Management: Oversee the scheduling service appointments and manage service workflow to ensure timely completion of repairs and maintenance. Maintain clear communication with technicians regarding customer concerns and ensure appropriate work is performed.
Estimate Preparation: Oversee the process to prepare detailed service estimates and communicate costs clearly to customers. Provide information on service packages, warranties, additional service recommendations, and financing options.
Customer Follow-Up: Ensure employees follow up with customers’ post-service to ensure satisfaction and address any further concerns. Build strong relationships with customers to encourage repeat business and referrals.
Documentation and Record Keeping: Maintain accurate records of service orders, customer interactions, and vehicle history. Ensure all service transactions are processed accurately in the system.
Sales and Product Knowledge: Stay informed on the latest Powersports products, services, and industry trends. Promote service specials, accessories, and additional products that meet customer needs.
Team Collaboration: Lead the collaboration with service technicians, parts department, and management to streamline operations and enhance customer experience. Lead team meetings and training sessions to improve service processes and employees’ skills.
Qualifications:
Previous experience as a service manager, leader or senior advisor in a customer service role, preferably in the Powersports industry.
Strong mechanical aptitude and knowledge of Powersports vehicles.
Excellent leadership, communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using service management software.
What We Offer:
Competitive salary with management incentive opportunities.
Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
A positive and supportive work environment with opportunities for professional growth and advancement in the Company.
Employee discounts on dealership products and services.
Opportunities for professional development and continuing education.
To Apply:
If you are enthusiastic about powersports and have a knack for customer service leadership, we want to hear from you! Apply today to join our team at Adventure Lifestyle and help us create exceptional experiences for our customers.
Please submit your resume online at Motorcycle Jobs and email directly to Ryan Brown at rbrown@adventurelifestyle.com with the subject line “Powersports Service Manager.”
