Overview

EXPERIENCED SERVICE MANAGER – POWERSPORTS

Year-round Riding Season by the Pacific Ocean

Popular Multi-Brand Metric/Euro Dealership

Southern California – Los Angeles County

Position Summary

Manage the Service Department in maintaining a smooth-running and efficient service department with a high degree of customer satisfaction. Provide superior customer service to both internal and external customers.

Requirements

  • Minimum 3 years experience as Service Manager required
  • Service Writer experience is helpful but not required
  • Knowledge and experience with motorcycles and mechanical aptitude
  • General knowledge and experience with computers.
  • Valid motorcycle license
  • Attention to detail
  • Results driven and detail oriented
  • Ability to multi-task and prioritize
  • Team player with strong individual skills
  • Commitment to excellence and high standards
  • Superior communication and customer service skills
  • Ability to get along with a broad customer base.
  • Data entry skills – you will be entering data into computer system

Key Duties and Responsibilities

Service Department Operations

  • Diagnose problems accurately and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale and clearly communicate them to customer.
  • Assign jobs to technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid, warranty, and internal repair orders.
  • Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
  • Become familiar and efficient with all phases of the computer system required for service and parts management

Customer Service

  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Promptly notify customers of any changes, delays, or additional work needed.
  • Sell additional services by pointing out service specials or additional work needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our customer commitment.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Set customers’ expectations to a level where they will likely be met.
  • Handle other duties as assigned.
  • Compensation and Benefits

Compensation and Benefits

This position has a compensation range in the neighborhood of $65,000 – $80,000+ based on experience, training and performance. Benefits include: Medical, dental, vision, 401K and vacation.

Referral Bonus Policy

We offer a $1,000 referral bonus for all successful referrals! It’s as simple as 1, 2, 3. First, you refer someone to us who is not already in our system. Second, we place them. Third, you receive a $1,000 referral check for every successful referral.

Qualified candidates are encouraged to contact: Jan Plessner, ACTION Recruiting, www.spAction.com, Jan@spAction.com.

 

About ACTION Recruiting

ACTION Recruiting is a world-class talent acquisition practice, committed to serving and growing the motorcycle/powersports industry, and transforming lives, by being the most responsive, personal and capable recruiting firm in the market. Through an alliance with SearchPath International, ACTION Recruiting has the resources, technology, and support of a larger firm, while offering the personal service and client-centric attention of a boutique firm.