Overview

WPS is seeking an experienced Help Desk Manager from the local Boise, ID area to assume leadership of our busy Help Desk team and support center operations for the company. This position is based in Boise, ID and reports to the Director of IT.  The Help Desk center supports all staff levels of the organization and all programs used throughout the company, both at the Corporate offices in Boise and all outlaying distribution centers across the country.

PRIMARY DUTIES

  • Manage the day-to-day operations of the Help Desk team, including ticketing system and work assignments.
  • Prepare status and activity metrics that document and track delivery of Help Desk support services.
  • Assist in maintaining the overall security of the company’s network, systems and data.
  • Work to ensure the Company maintains a sanitary and safe work environment within all equipment rooms.
  • Ensure all staff follow safety requirements and COVID19 compliance.
  • May actively participate on company’s Safety Committee.
  • Must have a complete understanding of company’s policies, SOPs, QPs, EPs, HACCP and cGMP to ensure quality, safety, efficiency, compliance and sustainability.
  • Examine Help Desk documents, materials and products, and monitors work processes to assess completeness, accuracy and conformance to standards and specifications for the Help Desk team.
  • Assist in deployment of hardware and software upgrades and maintenance activity for network, servers, databases, wireless technology, file & print services, VOIP, etc.
  • Assist as needed with overall backup and recovery strategy (Disaster Recovery & Business Continuity).
  • Recommend training and ongoing education needs for Help Desk team members.
  • Other duties as required.

WHAT WE ARE LOOKING FOR

  • A business minded individual with a BSc Degree (or higher) in Information Techlogy or equivalent required.
  • Minimum 5 years of IT experience with 3 to 5 years of team management experience preferred.
  • Experience with IT infrastructures for a warehousing and distribution environment a big plus.
  • Must have a working knowledge and clear understanding of Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN’s, and VPN, CCTV.
  • Experience in supporting AWS and AS400 environments a big plus.
  • Proven leadership skills with the ability to mentor, manage and direct team members in a positive and proactive manner.
  • Must have the ability to interact and communicate effectively across all levels of the organization.
  • Must be a champion in support of IT standards, procedures, policies, and best practices for the Help Desk team.

Location: Boise, ID

Annual Salary:  DOE

Status:  Salary Exempt

 

About Western Power Sports

COMPANY CULTURE

At Western Power Sports, our motto is "Work hard. Play hard". We seek individuals who are passionate about life and bring that energy to their careers. As one of the fastest growing wholesale distributors of aftermarket power sports parts, apparel and accessories, we sell fun products to a nationwide network of dealers, shipping from multiple warehouse locations around the country.  As a member of our team, you will be exposed to the fast-paced power sports environment, which has experienced booming expansion over recent years.