Overview

DO YOU HAVE A PASSION FOR POWER SPORTS? MOTORCYCLES? ATVs? SNOWMOBILES….AND ALL THE GEAR THAT GOES WITH IT? WPS is looking for two (2) outgoing, service-oriented individuals from the local Boise community to join our Customer Service team of powersports enthusiasts.

As a WPS Customer Service Representative, YOU are the first opportunity for customer service excellence and will play an integral role in the supply-chain process, acting as a liaison between the Customer and WPS. You will be responsible for establishing and maintaining positive, service-driven relationships with our valued customers by taking calls, processing orders, resolving product or shipment issues, or escalating issues to the correct resolution team, and promoting the company and our brands.

If you love this industry, thrive in a team environment, take pride in the quality and accuracy of your work, and believe that world-class customer interactions start with YOU, this is the opportunity to develop your career in the exciting powersport industry!

**Email us your resume with a cover letter and tell us why you think you would rock this job!!**

PRIMARY JOB DUTIES

  • Working in a call center type environment, you will provide excellent customer service to our dealers as the first point of customer contact for pricing, product information, shipments and order details
  • Confer with Production, Sales, Shipping, Warehouse, or common carrier personnel to quote estimated transit times and expedite or trace shipments
  • Communicate and coordinate with other departments to resolve product or service challenges and varied dealer inquiries
  • Maintain harmonious relationships with our valued customers to enhance goodwill and promote the service values of the company
  • Check inventory records to determine availability of requested merchandise
  • Assist with general information about products, sales, promotions and other materials
  • Work with many other department teams in a variety of administrative and project tasks as required

DESIRED SKILLS & EXPERIENCE

  • High school diploma, general education degree (GED) REQUIRED
  • At least 2 years of prior customer service experience REQUIRED
  • At least 1 year of order entry and processing experience REQUIRED
  • Prior experience in working with distribution channel partners, dealers, and catalog sales HIGHLY PREFERRED
  • Proficiency at 10-key by touch and a minimum 45 WPM typing speed REQUIRED
  • Excellent computer skills, including a working knowledge of Outlook Mail, Excel and the internet ESSENTIAL
  • Ability to toggle between multiple computer program windows at a time REQUIRED
  • Strong critical thinking skills, with the ability to apply common sense reasoning ESSENTIAL
  • Strong customer service skills, with an ability to handle high call volumes and orders efficiently and accurately REQUIRED
  • Excellent business verbal and written communication skills, including strong listening skills REQUIRED
  • Ability to work with a wide range of personalities in a professional manner ESSENTIAL
  • A passion and enthusiasm for the power sports industry PREFERRED!

**Any offer of employment subject to the successful completion of a Pre-employment Drug Screen**

About Western Power Sports

Work hard. Play hard – WPS and the FLY Racing Culture

For 60 years, our motto at Western Power Sports has been "Work hard. Play hard". We are the home of FLY Racing , a group of powersports enthusiasts who are passionate about the brand, the lifestyle, and the value we bring to the world of powersports through our extensive product offerings and dealer network. We value a competitive drive to succeed and the desire to be THE BEST. We strive to offer our customers the best products, fastest delivery, and the ultimate customer service experience in the powersports industry, one customer and one order at a time, every time. We seek talented individuals who are passionate about life and bring that passion and energy to their work! If you have the skills, the talents and the experience we need, we would love to hear from you!