Service Technician

Overview

Salary Range: $50,000 - $100,000 / Annaul

Timms Harley-Davidson of Augusta is looking for a Harley-Davidson certified motorcycle technician to add to our growing company. Here at Timms we are passionate about motorcycles, the customer experience and the community in which we live, service, and ride. Our goal is to create long-lasting relationships by offering the best customer experience. This goal is accomplished by employing well-trained and motivated sales and service staff and actively connecting with and giving back to the local community we serve!

Summary Description: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas:
-Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
-Complete repair work within the scheduled or allotted time period whenever possible.
-Continually improve efficiency.
-Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
-Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
-Maintain clean efficient facilities.

Major Duties and Responsibilities:
-Accept work assignments from Service Advisor/Manager.
-Request parts for the job as early as possible when needs become known.
-Perform service, repair, and customization work in accordance to factory specifications.
-Notify Service Advisor/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
-Keep customers vehicle cleaner than when it was dropped off. -After job is finished ensure proper completion and filing of paperwork.
-Keep work area as clean as possible and assist others with maintaining shop cleanliness.
-Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
-Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
-Other duties as assigned.

Qualifications:
-Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. (Vehicle Technicians & Motorcycle Technicians)

Job Requirements:
-Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.
-2 years of Technician Experience preferred.

Physical Demands:
-The noise level in the work environment is usually loud. Requires the use of both hands.
-Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
-Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Job Type: Full-time
Pay: Flat Rate

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule: Tuesday-Saturday

License/Certification:  Motorcycle License (Required), Harley-Davidson Technician Certification (Required)

Work Location: In person