General Merchandise Manager

Overview

Are you a Harley-Davidson enthusiast who loves to help others enjoy the Harley-Davidson experience? This could be the job for you! We’re currently looking for a Motorclothes Manager who has a genuine upbeat and energetic personality, who is self-motivated and driven to share Harley-Davidson with our guests! We will train the right people and provide all the tools you need to be successful.
This Job Is Ideal for Someone Who Is:
• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Autonomous/Independent — enjoys working with little direction
ESSENTIAL DUTIES:
• Ensure General Merchandise personnel are well trained and available when needed.
• Design displays for merchandise, which are appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
• Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.
• Maximize return on investment of General Merchandise inventory.
• Grow the volume of General Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise. Take care of all Business Promo’s.
• Communicate regularly with the Harley-Davidson Motor Company regarding; policies, product availability, product style options, new/future product line studies.
• Benchmark other retailers to determine “best practice” standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Develop monthly and annual objectives for the department in collaboration with Dealer Principal
• Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current with merchandising trends & inventory control issues.
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.
• Coordinate promotions with other departments to maximize return on promotions spending.
Experience:
• Retail Management: 1 year (Required), Merchandising: 1 year (Required)
Education: High school or equivalent (Required)