Service Technician – Mountain Creek Harley-Davidson

Overview

Harley Davidson Master Service Technician / Mechanic:

Experienced techs needed right now!

Extremely competitive pay, Employee discounts, great hours, plus benefits.

5-day work schedule

Qualifications & Job Requirements:

Experience:

• Harley Davidson Mater tech a MUST!!
• State certified (preferred)
• Valid Driver’s License with Motorcycle Endorsement
• Own tools to perform assigned jobs
• Proficient with motorcycle lifts
• Organized with high level of attention to detail & focus on quality work and customer service
• Completion of a factory authorized formal training program such as MMI Service School, Motorcycle trade college, or equivalent work experience.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.
• Completed Harley-Davidson courses
• Candidates must have a demonstrated ability to successfully diagnose and repair Harley-Davidson motorcycles, and install Harley-Davidson and aftermarket accessories

Essential Duties:

• Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
• Provide prompt, dependable, high quality, service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager.
• Request parts for the job as early as possible when needs become known.
• Perform repairs, service & maintenance, warranty, accessory, & customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay.
• After the job is finished ensure proper completion and filing of paperwork.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
• Ensure dependable, timely, & high quality of work to minimize comeback repairs. Deal with comeback repairs promptly and satisfactorily when they do occur.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness & free of any potential hazards
• Complete Repair Orders within scheduled & allocated time as designated in Service Schedule & provided in accordance with Service Manager’s workflow
• Properly complete and file paperwork & request parts needed to complete jobs as early as possible

Other Duties

As assigned.

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Focus on quality.
• Applicants must have a positive attitude and the ability to clearly communicate with service staff, parts staff, and customers. Maintain a positive attitude, ability to adapt, willingness to commit to the success of Service Department
• Develop & maintain a positive working relationship with Sales, Parts, & Service departments.
• Seek & provide feedback for ongoing growth & performance

Working Conditions / Physical Demands:

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
• Frequently requires the ability to balance and push a 500+ lb. motorcycle.

Facility:

• Specialty tools supplied
• Lifts provided