Parts Associate

Overview

Salary Range: 38,000 - 55,000 per year

Company Overview:
At Motos America, we’re more than just a motorcycle dealership; we’re a community of passionate riders dedicated to providing exceptional service and fostering a welcoming environment for motorcycle enthusiasts. With commitment to customer satisfaction, we’re seeking a dynamic Parts Associate to join our team.

Job Description:
As a Motorcycle Parts Associate at Motos America, you’ll play a pivotal role in assisting customers in finding the right powersports parts and accessories, providing expert advice, and ensuring an outstanding shopping experience. This position requires a deep understanding of powersports products, strong communication skills, and a customer-focused approach.

Responsibilities:

Greet customers promptly and courteously.
Assist customers in identifying and locating automotive parts and accessories.
Offer tailored advice based on customer needs and vehicle specs.
Handle customer inquiries and resolve complaints efficiently.
Ensure high levels of customer satisfaction through excellent service.
Sales and Product Knowledge:
Achieve and exceed sales targets and key performance indicators (KPIs).
Stay updated on automotive parts and accessories.
Demonstrate product features and benefits to customers.
Promote and upsell additional products and services.
Accurately and efficiently process sales using the POS system.
Inventory Management:
Assist in receiving, stocking, and organizing inventory.
Conduct regular inventory checks and report discrepancies.
Ensure products are accurately priced and displayed.
Assist in maintaining store cleanliness and organization.
Participate in inventory control procedures to minimize shrinkage.

Team Collaboration:
Work collaboratively with team members to achieve store goals.
Participate in team meetings and training sessions.
Provide support to colleagues as needed.
Share knowledge and expertise to enhance team performance.
Contribute to a positive and inclusive work environment.
Safety and Compliance:
Adhere to all safety protocols and procedures.
Ensure compliance with company policies and industry regulations.
Report any safety hazards or incidents to management.
Maintain a clean and safe work environment.
Participate in safety training programs as required.

Customer Engagement: Welcome customers with enthusiasm and provide personalized assistance throughout the Passport process. Listen attentively to their needs, preferences to offer tailored recommendations.
Product Knowledge: Develop a comprehensive understanding of our accessory and apparel inventory, including features, specifications, and applicable fitments. Stay updated on industry trends and advancements to provide informed advice to customers.
Sales Execution: Demonstrate persuasive sales techniques while maintaining integrity and transparency. Guide customers through the purchasing process, from initial inquiries to your expert recommendations.
Customer Support: Provide exceptional after-sales support by addressing customer inquiries and resolving concerns.  Strive to exceed customer expectations and cultivate long-term loyalty.
Brand Ambassadorship: Embody the values and ethos of Motos America by embodying a passion for motorcycles and a dedication to exceptional customer service. Serve as a brand ambassador both within the dealership and throughout the riding community.
Administrative Duties: Maintain accurate records of customer interactions, sales transactions, and inventory management. Assist with administrative tasks as needed to ensure the smooth operation of the sales department.

 

Requirements:

A genuine passion for motorcycles, parts and accessories, with a deep understanding of various brands, models, and benefits.
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong organizational abilities and attention to detail.
Ability to work collaboratively in a team environment while also thriving independently.
Proficiency in basic computer applications and willingness to learn dealership-specific software.
Availability to work flexible hours, including weekends, to accommodate customer needs and dealership events.
Able to lift heavy objects, up to 50 lbs.

Benefits:

Competitive compensation package with performance-based incentives.

Salary Range of $38,000 to $55,000 per year is based on a base salary plus commission sales. This is a top-performing dealership with proven success.

Opportunities for career advancement and professional development.
Employee discounts on motorcycles, parts, and accessories.
Health insurance, retirement plans, and other benefits package options.
A supportive and inclusive work environment within a vibrant riding community.
Join us at Motos America and be part of a team that shares your passion for motorcycles, customer service excellence, and building meaningful connections within the riding community. Apply today to embark on an exciting journey with us!